General Manager - Salt Lake City

About the role

Topgolf is a sports entertainment company that brings together golf, food and beverage, events, and entertainment into one high-energy, high-volume experience. This role is for a General Manager who operates as an owner, setting and raising standards for the business.

Responsibilities

• Take full ownership of venue performance including revenue, labor, costs, and overall profitability
• Show strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business
• Build and execute the annual operating plan with clear financial targets and priorities
• Manage the P&L with intention, understanding how each part of the business contributes to results
• Forecast, identify trends early, and act decisively to protect and grow the business
• Drive new revenue through partnerships, events, and local market opportunities
• Set the standard for a consistent, high-quality experience across all guest occasions
• Use guest feedback and operational data to continuously improve the experience
• Stay visible in the venue and lead from the floor
• Build and lead a strong leadership team that can operate independently
• Invest in talent development and build a pipeline of future leaders
• Address performance directly and maintain a high bar for the team
• Represent the brand, building relationships in the local market with businesses, community leaders, and partners
• Drive events, partnerships, and activations that grow awareness and revenue
• Ensure compliance and safety, maintaining a safe and compliant environment for all guests and associates
• Maintain adherence to all local, state, and federal regulations
• Build a culture where safety and compliance are part of daily operations

Qualifications

• 5+ years of progressive leadership in hospitality, entertainment, or multi-revenue operations, including experience in complex environments such as large-scale entertainment venues, resorts, casinos, or similar operations
• 2-5+ years as a General Manager (or equivalent) with full P&L ownership
• Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
• Proven success in high-volume, multi-revenue environments (F&B, events, entertainment)
• Multi-unit or regional leadership experience is a plus
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Core Competencies for Success

• Drives Results: Achieves results, even under tough circumstances; builds an organization that pushes forward in difficult circumstances; eliminates obstacles that affect organizational performance; ensures that the organization meets its commitments.
• Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies; explores future scenarios and possibilities to help the organization respond to change and shape the future; revisits and updates business strategies in response to evolving market dynamics and organizational needs; develops and integrates organizational strategies to achieve and sustain competitive advantage.
• Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals; builds a cohesive leadership team that drives the goals and success of the organization; creates a culture with systems and processes that enable cross-functional teamwork; instills a common mindset and team spirit across the organization; models teamwork by working effectively with other leaders throughout the organization.
• Ensures Accountability: Holds self and others accountable to meet commitments; ensures that the organization meets its commitments; holds leaders accountable for the performance of their teams; uses management systems to monitor the organization's performance against goals.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions; creates a sense of urgency throughout the venue on the importance of meeting guest needs; ensures that organizational resources and support are focused on delivering outstanding guest experiences; establishes partnerships and relationships with key guests, event clients, and community partners; fosters a guest-focused environment where every team member feels ownership over the experience.
• Being Resilient: Rebounds from setbacks and adversity when facing difficult situations; shows persistence in the face of adversity or obstacles and encourages others to do the same; helps the venue recover momentum and confidence after failures or setbacks; displays stability and resilience in the face of crisis, enabling the team to remain focused and productive; helps the organization grow from hardships and difficult experiences.
• Manages Ambiguity: Operates effectively, even when things are not certain or the way forward is not clear; embraces change and makes decisions and acts without complete information or a clear road map; conveys stability and provides direction to the team in evolving or uncertain times; finds opportunities inherent in the unknown and guides the venue to capitalize on them; effectively manages the stress that accompanies transitions and change, helping the team adapt productively.

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters. View playmaker benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.