General Manager(Salaried)

If you are a CURRENT Carter’s employee, do not apply via this external application. Search “Browse Jobs” in Workday to apply internally.

About the role

As a General Manager of two or more stores, you and the team you lead will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to baby essentials, help prep families for the first day of school, and support them through all the big and little moments on their parenting journey. The role focuses on fostering a welcoming and inclusive environment, optimizing team skills and talents, and continuously educating yourself and your team on product styles, features, and benefits. You’ll coach your teams to become brand and product experts and own their career development.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment to increase employee engagement.
• Grow leaders by providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading the Leader on Duty program across multiple locations.
• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Build customer loyalty by directing and coaching teams on the benefits of loyalty programs, including credit.
• Execute company direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Lead and integrate an omni‑channel experience, ensuring teams are trained on available tools.
• Reduce loss through consistent customer service, education, and operational controls.

Qualifications

• A positive and solutions‑oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership and supervisory skills, including directing and executing multiple tasks simultaneously.
• Proficient computer and technology skills (Outlook, Excel, web navigation, etc.).
• Minimum of 5 years of retail or related management experience leading direct reports.
• High school diploma or GED.
• Physical ability to lift 40 pounds, frequent bending, stooping, reaching, pushing, and pulling; stand or walk for extended periods; climb ladders.

Benefits

• Schedules that fit your life, allowing balance across personal and professional responsibilities.
• Health and mental‑health benefits.
• 30 % discount on Carter’s, OshKosh B’gosh, Skip Hop, and Little Planet brands.
• Referral bonuses.
• Advance You Program – tuition‑free GED, bachelor’s degree, or English‑as‑a‑Second‑Language courses.
• Paid time off, holidays, parental leave, and adoption assistance.
• Charitable matching gifts.
• Professional and personal development programs to shape your career.
• Opportunities to build skills and grow as an individual.

Schedule

• Availability may include days, nights, weekends, and holidays as scheduled.
• Minimum of two closing shifts per week.