General Manager - Retail (Kalamazoo, MI)

Duties

• Coach, Observe and Train retail staff, ensuring effective employee orientation and ongoing development
• Development and responsibility for the execution and accountability of all individual and store sales, processes and goals
• Oversee shift management to ensure smooth operations especially during peak hours
• Implement and manage sales processes and strategies to achieve store targets and improve overall performance
• Maintain high standards of customer service by modeling excellent phone etiquette and interpersonal skills
• Foster a positive work environment that encourages teamwork, accountability and professional growth
• Ensure compliance with company policies and procedures while maintaining a safe shopping environment
• Able to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
• Able to professionally address and resolve customer issues or complaints
• Maintain professional appearance and image

Requirements

• 3+ years proven experience in retail management, sales management or related field
• Knowledge and experience in retail operations including commission sales processes
• Proficient in math for handling transactions, inventory counts, reporting, etc.
• Strong written, verbal, presentation and communication skills are essential for interacting with customers and staff alike

Qualifications

• Passion for retail
• Ability to motivate and develop team members
• Experience leading a retail team
• Ability to meet and exceed customer expectations

Skills

• Leadership skills
• Customer service skills
• Teamwork and collaboration
• Problem-solving abilities
• Mathematical proficiency
• Communication and presentation skills

Benefits

• Competitive Pay
• Paid Time Off (PTO)
• Health, Dental, and Vision Benefits
• Life and AD&D Insurance
• Short Term Disability
• 401(k) with Company Match
• Birthday - Paid Day Off
• Employee Furniture and Mattress Discounts
• And much more

About the Highland River Group

The Highland River Group is a third-generation Veteran family, owned and operated retail furniture business, dedicated to Our Vision, "Be the Difference", which drives everything we do. For more than 25 years, we've taken pride in offering our communities comfortable, livable furniture and mattresses at affordable prices. But we're especially proud of our community service. Giving back feels great!

We host an awesome Veteran Celebration every year for Veterans and their families. You'll also see our team members helping at a wide variety of community events.

You can Be the Difference, too! Apply now!