General Manager/ Restoration Division

Benefits Free uniformsHealth insurancePaid time offVision insuranceCompany carCompetitive salaryDental insuranceEmployee discounts We are seeking an experienced, driven General Manager to lead all operations on the restoration side of our business. This is a senior leadership role responsible for the full lifecycle of water, fire, mold, pack out, and reconstruction projects — from field execution to financial performance — reporting directly to ownership OPERATIONS LEADERSHIP Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordinationOptimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughputManage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readinessEnsure accurate documentation, reporting, and recordkeeping across all service linesLead storm-event mobilization, including deploying teams or establishing a dedicated response planEnsure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standardsMaintain a safe, compliant work environment for all staff on every job site Review job documentation, service delivery, and financial compliance regularly, and implement corrective actions when gaps arise FINANCIAL & REPORTING Own the division P&L — revenue, expenses, margins, and profitabilityDevelop budgets and forecasts with ownership and present regular performance reportsTrack job utilization, cost per service, and revenue per employee; approve expenditures and manage cost controlsOversee billing accuracy and collections, ensuring financial compliance on every jobIdentify growth opportunities and implement strategies to increase division revenue CLIENT, INSURANCE & TPA RELATIONS Manage TPA program relationships, including Alacrity Services and Contractor Connection - maintaining preferred vendor status, meeting SLA timelines, uploading documentation (Xactimate estimates, moisture logs, photos) to portals, and managing supplementsServe as the primary contact for insurance adjusters on scope of loss, line items, and supplement approvals for TPA and direct claimsKeep homeowners and property owners informed from first response through project closeFollow TPA pricing guidelines and fee schedules while protecting job profitabilityCommunicate scope changes, supplements, and project status promptly and professionally to all parties TEAM LEADERSHIP & DEVELOPMENT Lead the full restoration team — field crews, project managers, and administrative staff — with clear roles, expectations, and accountabilityDirect project managers: assign jobs, review estimates and progress, and hold PMs accountable for schedule, budget, documentation, and customer communicationOversee administrative staff — job coordinators, estimating support, billing, and file administration — so job files move smoothly from intake through collectionsRecruit, hire, train, and coach across all roles; manage staffing and workload to meet demandProvide ongoing coaching, performance evaluations, and accountability to maintain a high-performing teamBuild a positive, results-driven culture, resolve personnel issues promptly, and keep engagement and retention strong Qualifications 5+ years of restoration industry experience, including leadership rolesHands-on TPA experience with Alacrity Services and Contractor Connection — portal documentation, SLA compliance, and supplementsExperience negotiating with adjusters on TPA and direct insurance claimsProven ability to manage project budgets and read P&L statementsExperience coordinating reconstruction subcontractors and managing vendor relationshipsTrack record leading field crews, project managers, and administrative staffProficiency with Xactimate and job management software (e.g. Jonas)Excellent written and verbal communication with clients, carriers, and ownershipAbility to manage multiple priorities in a fast-paced, KPI-driven environmentAvailability for weekends and storm mobilizations as needed Certification Requirements IICRC Certifications Preferred - WRT, ASD, AMRT, FSRT, OCT, HST Additional Information / Benefits Minimum Age 18+ years old EEO/M/F/D/V Drug Free Workplace Travel is required occasionally Compensation: $55,000.00 - $70,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.