General Manager - Pump & Pantry

About the role

The General Manager oversees the total operation of the assigned Pump & Pantry location. Key responsibilities include managing personnel, maintaining budgets, ensuring compliance with food safety regulations, and providing customer service.

Responsibilities

• Maintains a labor level consistent with the hours budgeted and posts a two-week schedule no later than one week in advance.
• Ensures all paperwork is complete, accurate, and turned in on time.
• Makes certain customer needs are met and implements the company’s policy on customer service.
• Supervises cash control and bank deposits.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Projects a positive attitude.
• Handles all problems dealing with customers, personnel, or mechanical.
• Ensures the cleanliness, organization, and overall appearance of the store meets company standards and are in proper working order, inside and out.
• Safeguards all items are properly ordered, stocked to inventory levels, and priced correctly.
• Implements and follows-up company training procedures.
• Makes sure all personnel are supervised and trained thoroughly.
• Trains all associates in food handling and company procedures including proper hold time and code dating.
• Ensures that all food products are stored properly and code dated with expiration dates. Also ensures that all products whether cooked or stored are held at proper temperatures.
• Makes sure all shifts are covered.
• Sure all personnel performance and wage reviews are completed in a timely manner.
• Makes sure all personnel are in proper working uniform, neat and clean, at all times.
• Implements and enforces all company policies and procedures.
• Reports all maintenance, customer, and personnel problems to upper management regularly.
• Keeps necessary records - merchandise, personnel, and fuel.
• Keeps a safe and healthy workplace.
• Holds personnel meetings regularly.
• Attends management and training meetings, as required.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.
• Be proficient opening, closing, ordering, and overall operations of any or all Quick Service Restaurants (QSR’s) if the store has a unit.

Requirements

• Minimum of one to three years’ experience as an Assistant Manager required.
• One to three years’ experience as a 1st Assistant Manager preferred.
• Bachelor’s Degree preferred or equivalent combination of education and experience.
• Must have a Food Handler’s permit or Serve Safe Certification where required by law or policy.
• Must have knowledge of operations and maintenance of all equipment in the store.
• Must be able to work nights, weekends, and holidays as needed.
• Must work a minimum of one weekend per month and one late shift per week.
• Must work a minimum of 50 hours per week.
• Must have reliable transportation and phone.
• Current valid driver's license and be insurable to drive.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Qualifications

• Must have knowledge of operations and maintenance of all equipment in the store.
• Must be able to work nights, weekends, and holidays as needed.
• Must work a minimum of one weekend per month and one late shift per week.
• Must work a minimum of 50 hours per week.
• Must have reliable transportation and phone.
• Current valid driver's license and be insurable to drive.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Skills

• Knowledge of operations and maintenance of all equipment in the store.
• Ability to work nights, weekends, and holidays as needed.
• Ability to work a minimum of one weekend per month and one late shift per week.
• Ability to work a minimum of 50 hours per week.
• Reliable transportation and phone.
• Current valid driver's license and be insurable to drive.
• Communication skills.
• Customer service skills.
• Teamwork skills.

Benefits

• Employee discounts on food and fuel.
• Vacation after six months.
• 401K and matching contributions.
• Health, dental, and vision insurance.
• Short and long term disability insurance.
• Life insurance.
• A clearly defined path for growth.
• On-demand pay with PayActiv (access to earned but not yet paid wages).
• Many other benefits not listed here.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on business needs.