General Manager - Pump & Pantry

About the role

Oversee the total operation of the assigned Pump & Pantry location.

Responsibilities

• Hire, discipline, and terminate personnel with involvement of the District Manager and Corporate Human Resource Department.
• Maintain labor within budget and post a two-week schedule at least one week in advance.
• Oversee expenses and profitability to meet budget goals, including reviewing monthly P&L statements.
• Ensure all documentation is complete, accurate, and turned in on time.
• Open and close shifts, including completing required paperwork.
• Ensure customer needs are met and implement the company’s policy on customer service.
• Supervise cash control and bank deposits.
• Project a positive attitude and resolve customer, personnel, and equipment issues.
• Maintain store cleanliness, organization, and equipment in accordance with company standards.
• Ensure accurate ordering, stocking, and pricing of all products.
• Implement and reinforce company training programs.
• Supervise and train personnel, including training associates on food handling, procedures, and product standards.
• Ensure proper storage, dating, and temperature control of all food products.
• Ensure adequate staffing for all shifts.
• Complete performance and wage reviews in a timely manner.
• Ensure personnel meet uniform and appearance standards.
• Implement and enforce all company policies and procedures.
• Report key operational issues to upper management.
• Maintain required operational records.
• Maintain a safe and healthy workplace.
• Conduct regular team meetings.
• Attend management and training meetings, as required.
• Provide excellent customer service.
• Report for work in a timely manner when scheduled.
• Be proficient in opening, closing, ordering, and overall operations of any or all Quick Service Restaurants (QSR’s) if the store has a unit.
• Manage higher-volume locations or locations with increased sales, staffing, or operational demands (market-specific).
• Oversee enhanced merchandising, food service, or multi-concept operations where applicable (market-specific).
• Manage increased staffing levels, including more complex scheduling, supervision, and performance management (market-specific).
• Ensure execution of expanded product offerings, programs, or services specific to the market (market-specific).
• Address increased customer traffic and service expectations in higher-demand locations (market-specific).
• Coordinate with additional vendors, deliveries, or operational partners as required by the market (market-specific).
• Support other locations within the designated market area as needed to ensure overall market performance (market-specific).
• Assist in other duties, as assigned.

Requirements

• Minimum of one to three years’ experience as an Assistant Manager.
• Must be able to attain food safety manager certification within six months of offer.
• Knowledge of operations and maintenance of all equipment in the store.
• Able to work nights, weekends, and holidays as needed.
• Able to reliably work 45 to 48 hours per week.
• Reliable transportation and phone.
• Regular and consistent attendance.
• Able to communicate in English.
• Able and willing to work cooperatively with other team members.

Physical Requirements

• Must occasionally lift and/or move up to 50 lbs.
• While performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Physical attendance at the primary work location is required.

Benefits

• Employee discounts on food and fuel.
• Vacation after six months.
• 401K and matching contributions.
• Health, dental, and vision insurance.
• Short and long-term disability insurance.
• Life insurance.
• A clearly defined path for growth.
• On-demand pay with PayActiv (access to earned but not yet paid wages).
• And much more.

Schedule

45 to 48 hours per week, including nights, weekends, and holidays as needed.