General Manager - PGD
Job Duties
Lead base accountability for Allegiant, driving cross-functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams.
Chair weekly performance reviews to monitor KPIs, resolve operational blockers, and address issues impacting on-time performance, baggage reliability, and safety management systems.
Oversee local Service-Level Agreements (SLAs), auditing vendor compliance and initiating corrective actions when standards are not met.
Represent Allegiant in all regulatory, governmental, and airport authority matters, including interactions with FAA, TSA, and city officials.
Audit service provider training compliance through regular review of training records and monthly evaluations.
Monitor vendor invoices for contract alignment, escalating discrepancies or billing issues as needed.
Ensure effective ground support equipment (GSE) management and completion of required reporting.
Align base team communications and station initiatives with corporate strategy.
Serve as the primary escalation point for unresolved safety, service, or performance concerns.
Cross-coordinate cross-functional responses to irregular operations and support decision-making among base stakeholders.
Address escalated customer complaints in partnership with Customer Relations and relevant departments.
Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership.
Support talent development for base personnel via coaching, feedback, and cross-functional exposure.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
Job Duties (continued)
As business demands, additional duties/tasks assigned as training and additional qualifications have been met.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal Opportunity Employer: Disability/Veteran For more information, see https://allegiantair.jobs.
Closing from Stations/Management
All locations Full Time Benefits: Profit Sharing Medical/Dental/Vision/Life/ Disability Insurance Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Flight Benefits Paid vacation, holidays, and sick time Part Time Benefits: Profit Sharing Medical Travel Reimbursement Legal, Identity and Pet Insurance 401K with an employer match Employee Stock Purchase Plan Employee Assistance Program Flight Benefits Sick time