General Manager - PGD

About the role

Drives holistic base performance through cross-functional facilitation, data-driven problem solving and joint KPI ownership. Oversees the local Service-Level Agreement (SLA) with the ground-handling provider; audits, verifies and escalates as needed. Maintains regulatory and brand accountability for Allegiant before federal, state and airport authorities. Champions a culture of continuous improvement, customer focus and employee engagement across both Allegiant and vendor teams.

Responsibilities

• Lead base accountability for Allegiant, driving cross-functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams.
• Chair weekly performance reviews to monitor KPIs, resolve operational blockers, and address issues impacting on-time performance, baggage reliability, and safety management systems.
• Oversee local Service-Level Agreements (SLAs), auditing vendor compliance and initiating corrective actions when standards are not met.
• Represent Allegiant in all regulatory, governmental, and airport authority matters, including interactions with FAA, TSA, and city officials.
• Audit service provider training compliance through regular review of training records and monthly evaluations.
• Monitor vendor invoices for contract alignment, escalating discrepancies or billing issues as needed.
• Ensure effective ground support equipment (GSE) management and completion of required reporting.
• Align base team communications and station initiatives with corporate strategy.
• Serve as the primary escalation point for unresolved safety, service, or performance concerns.
• Coordinate cross-functional responses to irregular operations and support decision-making among base stakeholders.
• Address escalated customer complaints in partnership with Customer Relations and relevant departments.
• Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership.
• Support talent development for base personnel via coaching, feedback, and cross-functional exposure.

Requirements

• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• High School Diploma/GED Certification.
• Minimum of three (3) years' of airline operations experience, including two (2) years' of management experience preferred.
• Minimum of two (2) years' managing cross-functional operations preferred.
• Proven experience leading and developing management teams.
• Strong decision-making skills, with the ability to assess emergencies quickly and respond with sound judgment, flexibility, and composure.
• Must reside within 60 minutes of the assigned airport due to the nature of the role.
• Ability to thrive in high-pressure, fast-paced environments.
• Highly organized with the ability to manage multiple priorities effectively.
• Demonstrates a collaborative, team-oriented approach with a consistently positive attitude.
• Flexible availability, including nights, weekends, and holidays.
• Excellent planning, organizational, and time management skills.
• Committed to delivering exceptional customer service and maintaining a customer-first mindset.
• Willingness and ability to travel at least twice per year, or as needed, to support operational performance in other cities.
• Must obtain and maintain Ground Security Coordinator (GSC) certification.
• Proficiency in Microsoft Office applications.
• Must be able to attend and complete all required training programs.

Qualifications

• Bachelor's degree preferred.
• Provision of personal information to the state may be required as part of the liquor license requirements for the company.

Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Paid vacation, holidays, and sick time

Pay

$70,000 - $95,000 a year

Schedule

Full Time, with flexible availability, including nights, weekends, and holidays.