General Manager - Passivation

About Hart Companies With a legacy dating back to 1941, Hart Companies provides Engineering, Construction, Architectural, and Passivation services across the United States. Hart serves customers in Pharmaceutical and Biotechnology, Life Sciences, Water/Wastewater, Specialty Chemical, and other industrial markets. GENERAL MANAGER – HART PASSIVATION Position Summary Hart Passivation, a division of Hart Companies, provides specialized chemical cleaning, passivation, mechanical polishing, electro-polishing, and related services primarily to the pharmaceutical, biotechnology, life sciences, and other high-purity process industries. The General Manager will provide overall leadership for Hart Passivation, with responsibility for business performance, safety, employees, customer relationships, estimating, strategic growth, and the overall success of the operation. The General Manager will work closely with and shadow the current Vice President to develop a comprehensive understanding of Hart Passivation's technical processes, customers, estimating practices, and operations. Because passivation is a highly specialized field, direct passivation experience is preferred but not required. Strong candidates may come from pharmaceutical/biotech process systems, high-purity piping, specialty chemical services, industrial field services, mechanical contracting, or other technically complex service environments. Key Responsibilities Provide overall leadership and accountability for Hart Passivation's business performance, operations, personnel, safety, customer service, and continued growthWork closely with the Vice President to develop a thorough understanding of the technical, operational, commercial, and customer aspects of the business and assume increasing leadership responsibilitiesProvide leadership and direction to the Operations Manager, who will oversee day-to-day field operations, crew readiness, equipment, vehicles, inventory, and operational coordinationEnsure projects are properly planned, staffed, supported, and completed safely, efficiently, and in accordance with customer requirementsMaintain oversight of safety, regulatory compliance, quality standards, and operational performanceConduct and/or oversee project site surveys, estimating, pricing, proposals, and project planningMonitor project costs, margins, workload, staffing needs, and overall financial and operational performanceDevelop and maintain strong relationships with existing customers and serve as a senior point of contact for key accountsLead sales, business development, and growth initiatives while identifying opportunities to expand customer relationships and servicesIdentify and support improvements to business processes, technology, documentation, and organizational efficiencyLead employee development, performance management, workforce planning, and succession planning in partnership with the Operations Manager and Hart Companies leadershipMaintain appropriate involvement in field activities and customer sites to develop and retain a practical understanding of Hart Passivation's work QUALIFICATIONS A minimum of 10-15 years of leadership experience in a technically complex field-service, specialty contracting, industrial services, mechanical contracting, process systems, construction, or related environmentDemonstrated experience leading people, projects, customers, and business operationsStrong business and financial judgment with an understanding of estimating, project costs, pricing, margins, and profitabilityAbility and willingness to learn Hart Passivation's specialized technical processes and regulated customer requirementsStrong leadership, communication, organization, problem-solving, and decision-making skillsDemonstrated ability to develop strong relationships with employees, customers, vendors, and business partnersWillingness to travel to customer locations and maintain visibility in both office and field environmentsValid driver's license and acceptable driving record Preferred Experience Experience in one or more of the following is highly desirable: Bachelor’s degree in Engineering, Construction Management, Business, Operations Management, or a related field preferred; equivalent industry leadership experience may be consideredPharmaceutical or biotechnology manufacturingPassivation or chemical cleaningHigh-purity process piping or utilitiesSpecialty chemical or industrial field servicesMechanical/process piping contractingLife sciences construction, commissioning, or validation IDEAL LEADERSHIP PROFILE The successful candidate will be a hands-on, commercially minded leader who is technically curious, comfortable working with field personnel and customers, and capable of learning a highly specialized business. This individual should be able to lead through others, developing and supporting the Operations Manager and field leadership team while maintaining accountability for overall business performance. The General Manager will build on the strengths of Hart Passivation's business and long-standing customer relationships while identifying opportunities to develop the team, improve operations, and support continued growth. REPORTING RELATIONSHIPS Reports To: Vice President, HP Services, Inc. Direct Reports: Designated Hart Passivation leadership positions. Hart Companies are committed to maintaining high standards of quality, safety, integrity, and customer service while fostering a People Priority culture. Hart Companies are equal opportunity employers. All employment offers are subject to satisfactory completion of applicable pre-employment screening requirements. Powered by JazzHR URNos1rW3R