General Manager - Parks, Recreation & Culture

About the Work Location

ACTIV is a premier 73,000-square-foot active adult facility serving Arlington’s 50+ community. Designed to go beyond the traditional senior center model, ACTIV features both dedicated active and social spaces, along with extended and varied hours of operation to meet diverse member needs. With a membership base of over 12,000, the facility offers a dynamic mix of fitness, aquatics, arts, education, and social programming, creating a vibrant and engaging environment for active adults.

Job Summary

Under general direction, directs, monitors, plans, assigns, and coordinates activities at a recreation center with three divisional components and a leased space.

Essential Job Functions

• Work collaboratively to direct, organize, and schedule the activities and operations of a multipurpose facility and staff to accommodate a wide variety of public programs and services, including cardio fitness, facility reservations, miscellaneous special events, multi-generational classes and activities, athletic leagues, aquatic programming, and public visitation.
• Effectively direct and manage customer service and facility operations to ensure a safe and appropriate environment for customers, including facilitating space requirements, solving service issues, documenting and managing customer metric information, and developing marketing materials.
• Develop and monitor an annual budget and monitor and analyze revenues and expenditures to ensure performance targets are met; ability to manage financial-related processes and procedures involving payroll, purchasing, and petty cash transactions.
• Supervise and determine parameters of facility maintenance, including custodial, determine requirements for the safety of public and personnel, determine and recommend maintenance and capital improvement solutions, determine facility and programmatic needs based on departmental expectations, customer comments, and preferences, and deploy appropriate action in response to any deficiencies.

Other Job Functions

• Operate an integrated computer system and the city's mainframe financial query system; ability to analyze and report on key budgetary and program measures.
• Solve problems through the use and application of various process improvement tools and methods: ability to facilitate process teams to develop and recommend improvements.
• Work in a team atmosphere and participate on a variety of departmental and City-wide committees to enhance the provision of all City services; ability to be used as a resource by other staff members; and ability to foster a cooperative work environment with multiple crews, reporting sites, internal divisions, and external user groups.
• Communicate with department director, assistant director, employees, volunteers, other departments, program participants, companies, community organizations, vendors, the public, the media, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.

Minimum Qualifications

• Knowledge, Skills and Abilities Required:
• Knowledge of City ordinances, rules, and regulations pertaining to public facilities, open space, and rental procedures.
• Knowledge of ADA standards and its effect on building operations and recreational programming.
• Knowledge of the principles, rules and materials of recreation and fitness activities.
• Knowledge of accounting, revenue tracking, and budget-making principles and procedures.
• Knowledge of Hospitality Services preferred.
• Skill in oral and written communication.
• Skill in office management principles.
• Skill in managing multiple tasks.
• Skill in communicating with city employees and the public by oral and written means.
• Skill in managing, training, and evaluating a customer-oriented staff.
• Ability to determine facility maintenance needs and repairs and implement recommendations to solve problems.
• Ability to determine needs of citizens and develop solutions to customer service requests.
• Ability to plan, organize, train, develop and monitor subordinate employees and their work assignments to accomplish unit objectives.
• Ability to prepare, track and reconcile annual budget.
• Ability to plan, organize and evaluate recreational programs.
• Ability to understand concepts and perform calculations involving fractions, decimals, and percentages for determining costs involved in new programs.
• Ability to prepare accurate financial records, activity reports and annual budget requests.
• Ability to develop alternative solutions to problems, to evaluate courses of action and to reach appropriate decisions.
• Ability to perform a variety of physical skills including but not limited to seeing, calculating, carrying, and entering data on a personal computer.
• Ability to operate a motorized vehicle.
• Ability to lift or exert forces equivalent to lifting up to 50 pounds.
• Ability to operate a variety of office equipment including but not limited to a personal computer, calculator, telephone, fax machine and copier.
• Ability to work occasionally in an outdoor environment.
• Ability to respond to after-hours calls and emergencies as they arise.
• Ability to obtain CPR/AED certification within 3-months of start date.
• Ability to obtain CPO certification within a year of the start date.
• Qualifying Education and Experience:
• Bachelor's degree in Parks & Recreation, Physical Education, Management, Hospitality Management, or a related field four years of experience in a recreation program with at least three years of experience in a supervisory position.
• Master’s degree preferred.
• Possession of a valid Texas Operator's License, Class C.

Pre-Employment Screening

• Criminal Background Check
• Physical & Human Performance Evaluation (HPE)
• Drug/Alcohol testing
• Motor Vehicle Review (MVR)