General Manager, Paradise Valley (Opening Fall 2026)

Responsibilities

• Partner directly with ownership during the pre-opening phase to prepare the location for a successful launch
• Recruit, interview, hire, and onboard the opening team
• Develop staffing plans and assist with workforce planning for launch and ongoing operations
• Lead training and certification of all team members before opening
• Help establish operational systems, workflows, service standards, and team expectations
• Assist with equipment commissioning, café setup, merchandising, and operational readiness
• Build relationships within the Paradise Valley and Scottsdale communities prior to opening
• Support local marketing initiatives, grand opening planning, and launch events
• Ensure all opening milestones are completed on schedule and to company standards

Business & Financial Management

• Full P&L ownership for the Paradise Valley location, including revenue, labor, inventory, and operating expenses
• Monitor and drive key business metrics, profitability, and operational efficiency
• Develop action plans to achieve sales goals and maintain labor and cost targets
• Track KPIs and regularly report location performance to ownership

Team Leadership & Development

• Recruit, hire, onboard, train, schedule, and lead the location team
• Create a culture of accountability, hospitality, professionalism, and continuous improvement
• Conduct performance reviews, coaching conversations, and employee development planning
• Build bench strength and develop future leaders within the organization
• Ensure proper staffing levels and floor coverage at all times

Specialty Coffee & Hospitality Leadership

• Serve as the in-house expert on coffee quality, beverage preparation, workflow, and service standards
• Train and coach team members on espresso preparation, milk texturing, brewing methods, product knowledge, and guest engagement
• Maintain high standards for beverage quality, consistency, cleanliness, and presentation
• Lead by example in delivering exceptional hospitality and customer experiences
• Resolve customer concerns professionally and proactively

Operations Management

• Oversee all daily operations, including opening and closing procedures, cash management, inventory control, receiving, and facility maintenance
• Manage inventory ordering, receiving, waste reduction, and product availability
• Ensure compliance with all company policies, health and safety requirements, and applicable employment laws
• Maintain operational systems, processes, and standards that support growth and consistency

Brand & Community Engagement

• Represent the brand within the Paradise Valley and Scottsdale communities
• Develop local partnerships and community relationships that drive awareness and traffic
• Execute local marketing initiatives and support brand-building efforts
• Maintain exceptional visual merchandising, product displays, and overall store presentation

Requirements

• 5+ years of progressive leadership experience in specialty coffee, hospitality, food service, retail, or a related customer-focused environment
• 2+ years of direct management experience leading and developing teams
• Specialty coffee experience required, including espresso preparation, coffee quality standards, workflow management, and barista training
• Demonstrated success managing a standalone business unit, café, restaurant, retail location, or similar operation
• Proven ability to recruit, develop, and retain high-performing teams
• Strong P&L management skills and comfort making data-driven business decisions
• Deep understanding of hospitality and elevated customer service standards
• Ability to thrive in an entrepreneurial environment and operate with a high degree of ownership and accountability
• Excellent communication, coaching, organizational, and problem-solving skills
• Proficiency with POS systems, scheduling software, inventory management tools, and basic business reporting
• Experience in luxury, premium, or high-service environments is strongly preferred
• Experience in the Scottsdale/Paradise Valley market is a plus, but not required

Benefits

• Health, dental, and vision insurance - eligible the first of the month following 60 days of employment
• Paid time off and sick time
• 401(k) — coming soon
• Performance-based bonus opportunity
• Employee product discounts
• Opportunity to help build and shape a growing brand from the ground up

How to Apply

Ready to join the Too Sweet Cakes team? We can't wait to meet you! Please submit your application along with a brief cover letter explaining why you'd be a great fit for our team. For more information about the bakery, visit our website or follow us on Instagram:

1. Website: http://www.toosweetcakes.com/
2. Instagram: https://www.instagram.com/toosweet_cakes