General Manager of Suites
About the role
The General Manager of Suites for Levy at Barclays Center is responsible for leading all aspects of Suites operations to deliver exceptional guest experiences, maximize partner satisfaction, and achieve financial goals. The role requires a seasoned hospitality leader with extensive experience in premium food and beverage, large-scale operations, and team development. This role supervises the Suites Manager and reports to the Director of Operations.
Responsibilities
- Provide strategic leadership and day-to-day management for the Suites department.
- Mentors, coaches, & guides the Suites Manager.
- Actively participate in all BEO meetings.
- Recruit, train, and mentor hourly union & non-union staff, building a culture of accountability and excellence.
- Drive improvements in guest satisfaction, retention, and financial results.
- Build strong relationships with suite holders, partners, and VIP clientele.
- Oversee menu design with the culinary team, aligning with trends, preferences, and cost goals.
- Manage the Suites Management System for accurate reporting and tracking.
- Partner with purchasing and culinary teams on procurement, vendor contracts, and inventory control.
- Ensure compliance with payment, alcohol service, and food safety regulations.
- Lead monthly reporting, forecasting, and financial action planning.
- Conduct coaching, performance reviews, and succession planning for leadership staff.
- Oversee safety training, compliance audits, and risk management.
- Collaborate across departments to ensure seamless event execution.
- Support Other Properties Or Premium Operations As Required.
- Other duties as assigned.
Requirements
- A minimum of 5 years of progressive leadership in food & beverage or premium hospitality.
- Proven track record managing premium operations with multimillion-dollar revenues and teams of 50+ staff.
- Experience delivering exceptional guest experiences in high-volume, high-profile venues such as stadiums, arenas, convention centers, or luxury hotels.
- Strong business and financial skills, including budget ownership, forecasting, and cost control.
- Bachelor’s degree in hospitality management, business, or related field.
- Intermediate to advanced computer literacy including Excel, databases, and event management systems.
- Demonstrated success in developing leaders, building high-performing teams, and driving culture.
- Excellent communication and relationship management skills with clients and stakeholders.
Qualifications
- Curious about Life at Levy?
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Benefits
Medical
Dental
Vision
Life Insurance/
Disability Insurance
Retailer
Plan
Flexible Time Off
Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Pay
$85,000 - $90,000 / year
Schedule
Ongoing applications accepted.
Skills
Leadership
Team Building
Financial Management
Guest Satisfaction
Benefits
Medical
Dental
Vision
Life Insurance/
Disability Insurance
Retailer
Plan
Flexible Time Off
Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Contact
For more information, visit: https://info.flclearinghouse.com/
Equal Opportunity Employer
We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.