General Manager of Dispensary, MA

Responsibilities

• Develop and implement Standard Operational Procedures (SOPs), best practices, and policies to advance Ethos' mission, vision, goals, and objectives at the store level
• Hire, develop, and train dispensary employees. Lead the development of employee training materials, including education and development of staff regarding medical cannabis strains, products, and consumption mechanisms
• Assist in the launch and opening, as well as maintain the ongoing operations of the dispensary
• Manage financial records and cash handling procedures
• Maintain all confidential information according to HIPAA policies and procedures
• Oversee store opening and closing activities
• Collaborate with other functional leaders in developing and implementing a best-in-class customer experience
• Deliver optimal productivity in stores through operational excellence, process improvement, and consistent resolution of challenges
• Conduct performance reviews of dispensary employees on a regular basis
• Interface with wholesalers and grow/processors to negotiate and source quality product supply
• Coordinate and staff dispensary schedule
• Manage all aspects of dispensary with a customer-first mentality and an intense focus on company culture and ethics, customer service, sales growth, and brand standards
• Provide input regarding marketing strategy and initiatives in collaboration with current managers and new marketing team that is coming on board
• Serve as a liaison to the local community and area health providers
• Coordinate patient outreach and educational programming (with input from grow/processors and marketing team)
• Interface with IT managers to develop and continually assess technology implementation and adjust based on business needs
• Ensure compliance on all policies, standards, and values
• Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
• Stay abreast of customer and business trends and actively communicate with corporate stakeholders to provide input on retail and strategic business initiatives
• Ensure that physical environment is safe, sanitary, and that all equipment/technology is in good working order
• Lead initiatives, store strategies, and specific projects at the store level that may be assigned by executive-level management

Qualifications

• Minimum of a Bachelor's Degree
• Significant managerial experience in a cannabis retail environment
• Significant exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
• Experience in inventory management and reconciliation
• Human Resources management experience including hiring, training, records management, performance reviews, payroll processing, and more
• Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
• Exceptional team building, communication and people skills
• High level of integrity and a strong work ethic
• Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
• Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
• Ability to develop, analyze, and interpret key performance metrics, and read, analyze, and interpret financial reports relating to dispensary performance metrics
• Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
• Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment