Agent-in-Charge/General Manager (Illinois Dispensary)

HVN dba Top Deck Cannabis is a licensed Illinois craft grow and dispensary dedicated to providing premium cannabis products and exceptional customer experiences. As a leader in Illinois’ cannabis industry, we are seeking an experienced and motivated General Manager (Agent-in-Charge) to oversee daily dispensary operations, compliance, and team leadership.

About the role

The Agent-in-Charge – General Manager will be responsible for managing all aspects of dispensary operations, including compliance, inventory, team leadership, customer experience, and financial performance. This role ensures adherence to Illinois cannabis regulations while driving business growth and operational efficiency.

Responsibilities

• Leadership & Staff Management
  • Oversee and manage daily dispensary operations and team performance.
  • Train, mentor, and develop dispensary staff to ensure exceptional service.
  • Establish and maintain a positive work culture and strong team morale.
• Regulatory Compliance
  • Act as the Agent-in-Charge (AIC) and ensure full compliance with Illinois Cannabis Regulation and Tax Act (CRTA) and IDFPR regulations.
  • Maintain accurate records, reporting, and adherence to all state-mandated policies.
  • Implement security protocols, safety procedures, and compliance training for staff.
• Inventory & Sales Operations
  • Oversee inventory management, purchasing, and vendor relationships.
  • Monitor stock levels, prevent diversion, and optimize product selection.
  • Track key sales metrics and implement strategies to drive revenue and profitability.
• Customer Experience & Retail Excellence
  • Ensure top-tier customer service and a welcoming dispensary environment.
  • Educate customers on cannabis products and promote responsible consumption.
  • Develop in-store promotions and marketing strategies to drive traffic and sales.
• Financial Oversight
  • Manage dispensary budget, financial reporting, and daily cash handling procedures.
  • Develop and implement operational efficiencies to improve profitability.
  • Analyze sales data and market trends to optimize business performance.

Requirements

• Minimum 3+ years of experience in retail management, preferably in the cannabis, luxury retail, or highly regulated industries.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Proven experience in compliance, inventory management, and operations.
• Familiarity with Illinois cannabis regulations and POS systems (e.g., BioTrack, Metrc, or similar).
• Excellent problem-solving, organizational, and financial acumen.
• Must pass all required state background checks and obtain an Illinois Agent-in-Charge License.

Benefits

• Competitive salary ($80,000) + benefits package
• Growth potential in an expanding cannabis company
• Work in a compliant, high-quality retail environment
• Be part of a team that prioritizes community, education, and premium service

Pay

$80,000 + benefits