General Manager of Concessions

Job Summary

As a General Manager of Concessions at The Ballpark at America First Square, you will lead your team members in delivering exceptional guest service, maintaining high standards, and supporting Levy's philosophies and culture.

Detailed Responsibilities

• Holds team accountable to steps of service to deliver great guest service
• Ensures team members consistently deliver heartfelt hospitality to every guest, every time
• Ensures team members have the tools necessary to complete their jobs
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Levy initiatives
• Responds and assists in any departmental guest service issues
• Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
• Acts as a liaison with the team, including partner operational team, Levy team and other areas as needed to ensure efficient operational performance
• Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
• Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
• Ensures that all security, safety and sanitation standards are achieved
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
• Employs good safety and sanitation practices
• Prompts good product control and handling of all inventory and equipment
• Fulfills responsible alcohol service policies
• Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Uses all performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Displays a positive attitude towards team members
• Mentors department managers to develop their skills and leadership abilities

Skills and Experience

• 5+ years of experience in a food and beverage operational position
• Bachelor's degree in Hospitality Management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Company Information

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details: here.

Associates of Levy are offered many fantastic benefits:

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

MEET OLIVIA
Our recruiting assistant, Olivia, can help you with your job search, answer questions about working at Compass Group, guide you through the application process, and even help schedule your interview.

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