General Manager of Concessions

About the role

The General Manager of Concessions at The Ballpark at America First Square is responsible for leading a team in delivering exceptional guest service, maintaining high standards, and ensuring operational efficiency.

Responsibilities

• Holds team accountable to steps of service to deliver great guest service
• Ensures team members consistently deliver heartfelt hospitality to every guest, every time
• Ensures team members have the tools necessary to complete their jobs
• Ensures show quality standards are maintained at all times
• Buils and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Levy initiatives
• Responds and assists in any departmental guest service issues
• Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
• Acts as a liaison with the team, including partner s operational team, Levy team and other areas as needed to ensure efficient operational performance
• Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
• Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
• Ensures that all security, safety and sanitation standards are achieved
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
• Employs good safety and sanitation practices
• P Practices proper product control and handling of all inventory and equipment
• Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
• Forecasts and adequately schedules team members to meet operational needs and desired targets
• Uses all performance management tools to provide guidance and feedback to team members
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Displays a positive attitude towards team members
• Mentors department managers to develop their skills and leadership abilities

Qualifications

• 5+ years of experience in a food and beverage operational position
• Bachelor's degree in Hospitality Management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills