General Manager - North Little Rock, AR 72118

DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices across the continental United States. As an industry leader, we specialize in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products. In 2026, DH Pace will celebrate its 100th anniversary.

About the Role

Apply your leadership background in General Management, Branch Management, and Operations/Project Management as the General Manager at Overhead Door Company of Little Rock™, a DH Pace Company. You will leverage hands-on management experience to assess current operations, recommend and implement procedural or process improvements, and foster team-building strategies while driving sales, profitability, and high-level customer service. This role oversees existing customer projects and ensures revenue growth for New Construction and Service work across three lines of business: commercial, residential, and entry door systems.

If you have a passion for developing staff, customer service, relationship-building, and operational changes that positively impact the bottom line, this role is for you.

Responsibilities

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions with full P&L responsibility.
• Recommend and implement operational and sales procedural/process improvements to increase customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations/process improvement expertise in a consultative manner to build employee confidence in leadership and adopted changes, becoming the “go-to resource” for operational assistance, advice, guidance, and career mentoring.
• Assist with employee/job scheduling and technical/mechanical troubleshooting and problem resolution.
• Perform regular audits and ensure staff adhere to the company’s best practices, policies, and procedures.
• Maintain professional communication with personnel and customers, resolving personnel matters and escalated customer concerns in a timely manner.

Requirements

• Minimum seven (7) years’ experience managing personnel, P&L, budgets, projects, materials ordering, sales, and customer service in a leadership position; preferably in a service provider industry such as HVAC or another construction/building materials business with products sold to end users, installed, and/or serviced at customer sites.
• Bachelor’s degree preferred.
• Willingness and availability to train in Kansas City up to three (3) times during the first 90 days of employment (one week per trip).
• Proficient with Windows-based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback, and other metrics to determine cause/effect relationships and isolate key information.
• Ability to understand technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required prior to hire.

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Office Location: 5303 Crystal Hill Road, North Little Rock, AR 72118 (Full-Time Onsite).