General Manager, North America

About the role

You will be the driving force behind our growth in North America — owning the full P&L and leading cross-functional execution across sales, marketing, partnerships, operations, and product localization. As the face of Airwallex in North America, you'll steer both the strategic direction and operational excellence required to establish us as the market leader in cross-border payments and modern financial infrastructure.

Responsibilities

• Build and Lead the North America Organization
• Attract, retain, and grow a world-class team across commercial and operational functions in the US and Canada
• Serve as the key leader and spokesperson for Airwallex across North America — with media, regulators, customers, and partners
• Own and Execute North America Go-to-Market Strategy
• Develop and refine the GTM strategy for both the US and Canada across Enterprise, SMB, and Platform segments
• Shape product-market fit by collaborating closely with Product, Engineering, and Global GTM to influence roadmap localization
• Build and scale partnerships and ecosystem relationships (e.g., fintechs, marketplaces, banking partners, regulators)
• End-to-End Business Ownership
• Manage full P&L responsibilities for North America — driving revenue growth, margin expansion, and operational efficiency
• Oversee daily operations across customer onboarding, support, compliance, and risk
• Proactively identify and manage market, regulatory, and operational risks across US and Canadian regions
• Report market performance and insights to global stakeholders, including Executive and Board level

Requirements

• 10+ years of relevant experience in the payments, fintech, financial services, or tech industry, or in professional services with payments experience; functional experience in management, strategy, or business development
• Bachelor's or Master's degree from a tertiary institution is preferred, and demonstrated early success in their careers
• Experience leading and scaling a high-growth start-up, preferably in a leadership position with direct reports and responsibility over P&L, proven experience in managing complex projects or teams
• Experience in all facets of Enterprise, SME/SMB, GTM and Growth is a plus
• Experience as a country manager or in market entry and growth strategy formation is a plus

Qualifications

• Deep understanding of the US and/or Canadian fintech/payments regulatory landscape
• Experience across full GTM motion (sales, partnerships, marketing, operations)
• Experience with licensing, compliance, or partnerships with regulated entities in the US or Canada