General Manager - Nantucket

About the role

Keolis seeks a highly experienced General Manager to lead our passenger services safely, efficiently, and profitably. This role is responsible for strategic planning, operational excellence, safety, and customer satisfaction.

Responsibilities

• Lead the mobilization of the contract to commence passenger services safely, on time, on budget, and meeting contractual milestones.
• Develop and implement the integrated annual business plan, focusing on performance metrics and stakeholder expectations.
• Monitor and report on the organization's performance, ensuring alignment with KeoLife pillars.
• Ensure compliance with FTA regulations and maintain a just culture emphasizing safety and employee engagement.
• Implement and optimize operational processes, ensuring alignment with Keolis' best practices.
• Manage client relationships, including special event services and community engagement.
• Drive financial performance, ensuring budgetary compliance and cost management.
• Manage stakeholder relationships, ensuring contract compliance and mutual benefit.

Requirements

• Minimum 5 years as a General Manager, AGM, or senior leadership role.
• Bachelor’s Degree or equivalent training and experience.
• Proven experience in emergency planning, incident response, and safety management in a [mode] environment.
• Intermediate knowledge and experience of Microsoft Office Suite.
• CPR, AED, and First Aid certifications provided by the company.

Qualifications

• Exceptional leadership skills, including inspirational and motivational abilities.
• Excellent communication, interpersonal, and decision-making skills.
• Fluent in English with strong written and verbal communication skills.
• Experience in dealing with clients and various stakeholders, including emergency services providers.
• Strong analytical and reporting skills.
• Knowledge of Transportation Dispatching Software is a plus.

Benefits

• Competitive salary range of $130,000 - $150,000 annually, plus bonus.
• Comprehensive benefits package including a 401(k) match program.

Pay

$130,000 - $150,000 yearly

Schedule

Full-time position