General Manager - Mosaic District

Position Summary

The General Manager will be responsible for ensuring that Mosaic District represents the EDENS brand as the premier destination in retail shopping, consistent with the company's vision. The General Manager is responsible for the overall management, direction, and coordination of all center operations and strategy.

Primary Responsibilities

• Driving profitability by creating additional value for retailers and customers, making Mosaic the retail destination of choice. Deliverable metrics include: discretionary spend, sales growth, increasing traffic, repeat business, average spend per visit, dwell time, website visits, database size, and stores shopped per visit.

• Using analytical techniques to gain intimate understanding of customer trends and demographics to develop and execute vision for the business, in addition to developing accurate annual budget recommendations for corporate to execute plan.

• Developing powerful relationships and partnerships with retailers to improve performance, drive profitability, and grow customer loyalty/retention.

• Physical asset management of all buildings owned by EDENS (retail, residential, and office) on the site along with accompanying Master Association.

• Property Operations operates 24/7 daily, including security, maintenance, janitorial, and programming of public spaces, garages, and adjacent Fairfax Plaza Shopping Center.

• Responsibilities include provisions of a broad range of urban services to the Mosaic District development including operation and maintenance of public improvements and operation of an extensive parking and shuttle system to and from mass transportation (Metro Rail).

• Supports onsite Facilities Director, oversees service contract requirements, specifications, planning and final execution of RFP’s, oversees service contracts to ensure quality and consistency to property and maintains collaborative consistent professional vendor relationships.

• Led Risk Management efforts to minimize exposure and losses to property owners. Engage onsite staff executing to high standards supporting the awareness of potential risk and determine viable solutions for success.

• Establish and maintain industry relationships and be the active members of industry and local business associations and organizations.

• Participates in leading company-wide property management initiatives and projects.

• Event / Community Relations Drive and source additional income and revenue in marketing and branding partnerships in alignment with overall Mosaic District strategy and vision.

• Lead event and marketing development and execution of a comprehensive event plan that enhances Mosaic District retailer sales, visitor foot traffic, dwell periods, enhancing revenues, deliver programing and maximize resources such as social media to connect with shoppers.

• Develop and execute a strategic plan and vision for the business. Curating events and activations that become a destination for customers by creating an exciting, pleasant shopping, dining, and enjoyment experience.

• Create a unique and superior hospitality experience for consumers.

• Ambassadorship The General Manager plays a central role as the on-site Ambassador, the manager ensures the center feels welcoming, well-operated, and connected. Maintains a strong, visible presence throughout the property, understanding retailer needs, and anticipating operational challenges before they surface. Engaging proactively with retail partners, listening to their concerns, and coordinating solutions, the General Manager strengthens retailer satisfaction and supports the overall health of the merchandising mix.

• Ambassadorship extends beyond the property lines consistently collaborating with local first responders and civic leaders to ensure safety, preparedness, and alignment with local initiatives.

• Coordinating emergency response planning, partnering on community events, or keeping an open line of communication with police, fire, and municipal partners, the General Manager becomes a trusted conduit between the center and the broader community.

• General Manager embodies the company’s values by fostering strong relationships with internal colleagues across Operations, Leasing, Marketing, and Development. Sharing real-time property insights, collaborating to enhance the customer experience, and supporting EDENS' mission to enrich communities.

Requirements

• 10+ years’ experience in property management with a significant supervisory responsibility in retail, entertainment and/or urban renewal project with a large residential component.
• Strong interpersonal and relationship skills.
• Professional designation (CPA, RPA, CSM or equivalent) strongly preferred.
• LEED accreditation (GA, AP) strongly preferred.
• Strong PC skills in programs such as Excel, PowerPoint, Word.