General Manager - Mittersill Alpine Resort

About the role

Vacatia is seeking a dynamic General Manager to lead Mittersill Resort in Franconia, NH. This is a high-impact role for a strategic, hands-on leader who loves hospitality, embraces challenges, and takes pride in delivering excellence. As the GM, you’ll be the driving force behind the property’s success—shaping guest satisfaction, owner engagement, operational efficiency, and financial performance. You’ll lead a talented team, partner with Vacatia’s corporate experts, and work closely with the HOA Board to achieve long-term strategic goals.

Responsibilities

• Lead all resort departments and cultivate a service-focused team culture.
• Ensure smooth daily operations, high guest satisfaction, and strong RCI scores.
• Manage budgets, financial performance, and support capital projects.
• Partner with sales and marketing to drive timeshare sales and owner engagement.
• Maintain compliance, safety, and risk management standards.
• Build strong relationships with owners and the HOA Board, ensuring clear communication and community engagement.

Requirements

• 5+ years of leadership experience in hospitality, property management, or timeshare operations.
• Strong financial acumen and experience managing budgets and forecasts.
• Proven ability to lead, motivate, and develop diverse teams.
• Excellent communication skills and ability to build relationships with guests, owners, staff, and boards.
• Knowledge of hospitality standards, timeshare operations, and compliance regulations.

Why you’ll love working with Vacatia

• Lead a thriving timeshare resort and shape its future.
• Work with a supportive corporate team committed to innovation and excellence.
• Career growth opportunities within a rapidly expanding hospitality company.
• Competitive compensation, benefits, and meaningful impact.

Why join Vacatia?

At Vacatia, we’re more than a hospitality company—we’re a community builder. We create meaningful vacation experiences, support our teams with opportunities for growth, and foster strong partnerships with owners and boards. As GM, you’ll have the platform to make a lasting impact, both on property and across the Vacatia family of resorts.