General Manager- Miguel's Jr.

Position Summary

The General Manager is the Front and Back of the House leader with full business responsibility for a QSR restaurant. This role represents the brand within the community and is accountable for operational excellence, financial performance, guest satisfaction, and team development.

Essential Duties and Responsibilities

• Operational Leadership

• Drives daily execution excellence across BOH and FOH operations to consistently deliver quality food, speed, and service.
• Oversees all restaurant operations, ensuring adherence to company systems, procedures, and operational standards.
• Manages financial performance, including sales, labor, food cost, inventory, and controllables, to meet or exceed business scorecard goals.
• Manage third-party delivery services and ensure the same quality of food and guest service, identify operational opportunities, and implement action plans to improve performance, efficiency, and profitability.

• Training & Leadership Development

• Builds a strong leadership pipeline by training, coaching, and developing AGM and Shift Supervisors.
• Ensures all team members receive proper onboarding, role-specific training, and ongoing skill development.
• Maintains all training requirements for team members through Ole Academy and other sources.
• Leads by example through hands-on coaching, performance feedback, and reinforcement of company vision and values and expectations.
• Regularly discusses performance and supports career development planning for leadership team members.

• Service Standards & Compliance

• Champions exceptional guest service by setting clear expectations and leading guest recovery for restaurant-level concerns.
• Ensures compliance with all food safety, health department, Cal/OSHA, wage and hour, and employment regulations.
• Maintains a safe, secure, and healthy environment by enforcing sanitation standards, and safety procedures.
• Responsible for managing guest sentiments via in-person feedback and other reviewing sources, i.e. Yelp, Google, Tattle, etc.
• Ensures required certifications (e.g., Food Handler) and operational audits are completed accurately and on time.

• Team Leadership & Scheduling

• Recruits, interviews, selects, and retains top talent through ongoing sourcing and engagement efforts.
• Creates effective schedules that align staffing levels with business needs while maintaining labor targets.
• Manages attendance, performance accountability, and corrective action in partnership with HR and Area Coach as needed.
• Fosters a positive, respectful, and inclusive work environment that promotes teamwork and retention.

• Safety, Compliance & Facility Oversight

• Maintains a safe, secure, and healthy environment by enforcing sanitation, food safety, and workplace safety standards.
• Ensures compliance with all applicable laws and regulations, including health department, Cal/OSHA, wage and hour, and employment requirements.
• Conducts routine checks of BOH and FOH areas to identify safety, cleanliness, or facility concerns.
• Oversees facility condition, security systems, and the coordination of maintenance needs.

• Collaboration & Communication

• Communicates daily with the Area Manager regarding performance, priorities, challenges, and action plans.
• Promotes open, clear, and consistent communication with team members to support engagement and operational success.
• Represents the brand professionally within the community and supports local marketing and community engagement efforts.
• Completes other duties assigned by the Area Coach.

Requirements

• Minimum of 3 years of experience in a supervisory or management role within QSR, with full P&L responsibility.

• Proven ability to lead, coach, and motivate high-performing teams.

• Strong operational, financial, and problem-solving skills.

• Proficiency in verbal and written English communication; bilingual English/Spanish is a plus.

• Flexible availability, including nights, weekends, and holidays.

• Intermediate computer skills, including MS Office (Excel, Word, Outlook).

• High School Diploma or equivalent.

Key Competencies

• Guest-Centered Mindset

• Team Leadership & Coaching

• Communication & Coordination

• Problem Solving

• Reliability & Follow-Through

• Compliance & Safety Awareness

About The Redlands Chamber of Commerce

The spirit of community, history, and culture all help make Redlands a great place to live, work and play. Join us in shaping your career or building your dream team – it's all within reach with the Redlands Chamber of Commerce Workforce Development Department. Let's work together to achieve your goals!