General Manager - Miami

GENERAL MANAGER MIAMI THE BEST PEOPLE IN THE WORLD. THE BEST-ISH BAGELS IN THE WORLD. OUTTA THIS WORLD OPPORTUNITY. DEEPER THAN BAGELS Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes. Husband-and-wife team Andrew and Chef Dani built Call Your Mother around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first little farmer’s market stand in 2018, to shops across the DMV, Colorado, Chicago, and Philadelphia in 2026, we’re spreading carb love all over the map and our ovens are just getting warmed up! We’ll take bagels to mars if the locals are hungry up there. WE’RE HIRING A GENERAL MANAGER, BASED IN MIAMI! At CYM we consider our GMs to be the CEO of their shop. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop. The GM is always guest-, food-, and team-focused while being a quick thinker front-of-house lover, a skilled communicator, and a motivator. As a GM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”). If you’re picking up what we’re laying down, keep reading! YOU'LL CRUSH THIS ROLE IF YOU... Have 1–2 years of restaurant management experience and understand what it takes to run a smooth, successful shopHave a strong understanding of P&L management, COGS, labor, scheduling, process improvement, training, team development, and food quality standardsHold a current ServSafe Manager Food Safety Certification and know restaurant safety and sanitation standards like the back of your handAre highly organized and can confidently balance food costs, labor goals, team needs, and daily operations without losing sight of the detailsBelieve memorable hospitality starts with genuinely caring about every guest’s experienceLead by example with a hands-on, roll-up-your-sleeves mentality and are always ready to jump in alongside your teamTake initiative, anticipate challenges, and can move comfortably between solving what’s in front of you and thinking about the bigger pictureBring positive, can-do energy and thrive in a fast-paced environment where no two days are exactly the sameHave developed strong, diverse teams through clear communication, thoughtful coaching, trust, and accountabilityStay calm under pressure and approach challenges with a solutions-first mindsetTreat others with kindness and respect and believe the best teams succeed by supporting one anotherSweat the details because you know the little things make a big difference for your team and your guestsCan work a flexible schedule, including weekends and holidaysAre bilingual and proficient in both English and Spanish. Are digging our BIG V.I.B.E.S. (Vibrancy, Integrity, Belonging, Energy, and Seize the Moment) Shall we proceed? If you blurted out an audible “YES INDEED!” then please keep reading. What You’ll Really Be Doing Own the day-to-day operations of your shop—from opening preparation and service execution through closing—ensuring every shift meets CYM’s highest standardsProactively solve problems, remove obstacles, and identify opportunities to make the shop more efficient, organized, and successfulLead supervisors and team members in delivering exceptional hospitality and bringing CYM’s BIG V.I.B.E.S. to life for every guestPartner closely with supervisors to build a positive, high-performing work environment rooted in teamwork, communication, and accountabilityEstablish and uphold operational standards by ensuring checklists, recipe specifications, and other CYM systems are followed consistentlyProtect the condition and appearance of the shop by overseeing equipment maintenance, trash pickups, linens, deep cleaning, and storage organizationChampion food and workplace safety, ensuring ServSafe requirements and CYM safety standards are followed every dayOwn food and beverage management—including inventory, ordering, and budgeting—while driving progress toward food, beverage, and labor goalsBuild and develop a strong team through thoughtful recruiting, hiring, onboarding, training, coaching, and performance evaluationsCreate schedules that position every shift for success, ensuring the shop has the right people in the right places at the right timesStep in when callouts, emergencies, or unexpected challenges arise, making thoughtful decisions in the best interest of the shop, team, and guestsRoll up your sleeves. You’ll work in the shop five days a week, including weekends, because the best leaders stay close to the team and the guest experienceMove comfortably between CYM locations throughout the DMV, with reliable transportation that allows you to support the business wherever you’re needed AND FINALLY, IF YOU NEED MORE REASONS TO APPLY: Competitive salary $70,000, plus quarterly bonus opportunityHealth Insurance. Health, dental, and vision insuranceUnlimited paid time off because you deserve it…duh100% Paid, 12 week parental leave for time with the itty, bitty baby!401(k) with 4% company match. Plan for a bright and beautiful future!Step your knowledge game up. Free English and Spanish classes, plus Duolingo reimbursementEarly Wage Access. Instantly get up to 50% of your eligible earned wages before payday!Real support when life gets complicated. Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and moreBAGELS ON THE HOUSE! Plus 50% off when you're off the clock Physical Requirements The physical demands for this position include seeing, hearing, speaking, reading, and communicating effectively; standing, walking, reaching, bending, and performing repetitive physical movements; lifting up to 50 pounds; and safely operating equipment and tools using manual dexterity. This role also requires working in a fast-paced environment around hot equipment, sharp tools, and varying temperatures, and occasionally working in confined spaces. These physical requirements may be accomplished with or without reasonable accommodation. . EQUAL OPPORTUNITY EMPLOYER Call Your Mother is proud to be an equal opportunity employer. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members. We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. Call Your Mother Participates In E-verify. Powered by JazzHR mEhCsWiQjR