General Manager - Metro Detroit
What Success Looks Like
Our General Managers lead through Captain Jay's Six Pillars of Operational Excellence:
- Service - Creating memorable guest experiences through genuine hospitality and responsiveness.
- Quality - Delivering fresh, consistent food prepared to Captain Jay's standards every time.
- Speed with a Sense of Urgency & Purpose - Leading efficient operations while never sacrificing quality or guest experience.
- Teamwork & Culture - Building an environment where people support one another, communicate effectively, and enjoy coming to work.
- Accountability & Ownership - Taking responsibility for results, following through on commitments, coaching others, and solving problems proactively.
- Cleanliness & Food Safety - Maintaining a clean, safe restaurant, exceeding health department requirements/standards at all times.
How You’ll Be Measured
As General Manager, you'll be responsible for leading every aspect of your restaurant, including:
- Hiring, training, coaching, and developing team members and future leaders.
- Creating schedules that balance excellent guest service with labor budgets.
- Driving sales while managing labor, food cost, and profitability.
- Maintaining outstanding operational standards throughout the restaurant.
- Ensuring exceptional customer service and product quality.
- Leading daily operations with consistency, urgency, and professionalism.
- Conducting performance coaching and holding team members accountable by fostering ownership instead of only compliance.
- Developing Shift Managers and building leadership bench strength.
- Fostering an environment where Operational Excellence is the standard.
Qualifications
- Food management experience (Strongly Preferred).
- Customer service experience.
- Ability to lead in a team environment.
- Strong communication, leadership, and organizational skills.
- Passionate, positive attitude.
- High school education or equivalent experience (Preferred).
- Valid Driver's License (Required).
Compensation
Salary: $50,000-60,000 annually
Monthly bonus opportunities based on performance.
Benefits
- Blue Cross Blue Shield health, dental, vision, and life insurance.
- Paid training.
- Paid time off.
- Employee discount.
- Flexible schedule.
- Competitive salary.
- Monthly bonuses.
- Allowance and reimbursement of costs.
- Career advancement into higher leadership positions with increased compensation.
Physical Setting
Fast casual food service. One location.
About Captain Jay's Fish & Chicken
Captain Jay’s was founded in 2003 by a man with a vision. Captain Jay’s is not a fast-food chain, it is a one stop shop where you can swing by and buy dinner for your family and pick up a gallon of milk or carton of eggs. It’s perfect and convenient for you!
Our mission is to provide outstanding quality, exceptional service, and a convenient shopping experience that makes life easier for the communities we serve.
Job Types
Full-time
Schedule
8 hour shift Monday through Friday
Weekend availability
Education
High school diploma or equivalent (Preferred)
Experience
- Food Management: 2 years
- Food Service: 1 year
Licenses/Certifications
- Valid Driver's License (Required)
Work Location
In person
About Captain Jay's Fish & Chicken
Captain Jay’s was founded in 2003 by a man with a vision. Captain Jay’s is not a fast-food chain, it is a one stop shop where you can swing by and buy dinner for your family and pick up a gallon of milk or carton of eggs. It’s perfect and convenient for you!
Our mission is to provide outstanding quality, exceptional service, and a convenient shopping experience that makes life easier for the communities we serve.