General Manager - Metro Detroit

What Success Looks Like

Our General Managers lead through Captain Jay's Six Pillars of Operational Excellence:

• Service: Creating memorable guest experiences through genuine hospitality and responsiveness.
• Quality: Delivering fresh, consistent food prepared to Captain Jay's standards every time.
• Speed with a Sense of Urgency & Purpose: Leading efficient operations while never sacrificing quality or guest experience.
• Teamwork & Culture: Building an environment where people support one another, communicate effectively, and enjoy coming to work.
• Accountability & Ownership: Taking responsibility for results, following through on commitments, coaching others, and solving problems proactively.
• Cleanliness & Food Safety: Maintaining a clean, safe restaurant, exceeding health department requirements/standards at all times

How You’ll Be Measured

As General Manager, you'll be responsible for leading every aspect of your restaurant, including:

• Hiring, training, coaching, and developing team members and future leaders.
• Creating schedules that balance excellent guest service with labor budgets.
• Driving sales while managing labor, food cost, and profitability.
• Maintaining outstanding operational standards throughout the restaurant.
• Ensuring exceptional customer service and product quality.
• Leading daily operations with consistency, urgency, and professionalism.
• Conducting performance coaching and holding team members accountable by fostering ownership instead of only compliance.
• Developing Shift Managers and building leadership bench strength.
• Fostering an environment where Operational Excellence is the standard.

Qualifications

• Food management experience (Strongly Preferred).
• Customer service experience.
• Ability to lead in a team environment.
• Strong communication, leadership, and organizational skills.
• Passionate, positive attitude.
• High school education or equivalent experience (Preferred).
• Valid Driver's License (Required).

Physical Setting

Fast casual food service. One location.

About Captain Jay's Fish & Chicken

Captain Jay’s was founded in 2003 by a man with a vision. Captain Jay’s is not a fast-food chain, it is a one stop shop where you can swing by and buy dinner for your family and pick up a gallon of milk or carton of eggs. It’s perfect and convenient for you!

Captain Jay’s is based on the American concepts of the pursuit of happiness, hard work and integrity. Bringing together the delicious southern Cajun recipes, the crisp west coast’s freshness and quality, the swift east coast’s speed and efficiency, and the pure mid-west’s heart and amicability is what distinguishes Captain Jay’s from any other establishment.

Captain Jay’s began in Detroit, Michigan and has quickly gained recognition and popularity for the its Cajun chicken recipe, zesty fries, fresh seafood and shrimp in addition to their home-styled sides like Mac & Cheese, and fried okra. Over the last decade, Captain Jay’s has expanded to include over twenty locations spread throughout Detroit, Grand Rapids and Indianapolis.

Job Types

Full-time

Schedule

8 hour shift Monday through Friday

Work Location

In person

Benefits

• Blue Cross Blue Shield health, dental, vision, and life insurance.
• Paid training.
• Paid time off.
• Employee discount.
• Flexible schedule.
• Competitive salary.
• Monthly bonuses.
• Allowance and reimbursement of costs.
• Career advancement into higher leadership positions with increased compensation.

Compensation

Salary: $50,000-60,000 annually
Monthly bonus opportunities based on performance.