General Manager - McKnight

Job Summary

Full-time position requiring open availability for any/all shifts, including weekends and holidays. Salary: $65k annually.

About the role

The General Manager oversees all aspects of the dispensary, including personnel management, inventory control, sales, and customer relations. They are responsible for 20% of their time on inventory activities and ensuring accurate records are maintained.

Responsibilities

• Manage dispensary cashflow, staff, schedules, inventory, and customer relations
• Serve as a resource for staff on products, services, policies, and industry regulations
• Coordinate with corporate retail team for accurate information dissemination
• Drive program implementation and motivate/store team to achieve objectives
• Plan, identify, and delegate responsibilities to Assistant Managers and store staff
• Communicate operational goals to staff and lead team meetings
• Create implementation plans for operational efficiency and optimal results
• Engage with customers to understand needs and community insights
• Train, coach, provide feedback, and develop dispensary employees
• Assist in resolving customer issues and providing regular reports
• Maintain accurate records of dispensary activities
• Support the interviewing and selection process

Requirements

• High school diploma or equivalent
• Minimum 2 years of experience as Assistant Store Manager or Store Manager in retail or hospitality
• Aged 21 or older
• Professional demeanor with integrity and honesty
• Flexible to accommodate scheduling demands, including weekends, regularly scheduled shifts, and applicable holidays
• Demonstrated passion for serving the adult cannabis community
• Proven ability to manage teams effectively
• Excellent communication and customer service skills
• Proficient in MS Office Suite, including Smartsheet
• Strong operational skills in a customer-service environment
• Ability to handle confidential and sensitive information

Qualifications

• High school degree or GED
• At least 2 years of experience as Assistant Store Manager or Store Manager in retail or hospitality
• Aged 21 or older
• Professional and honest leadership style
• Flexibility to accommodate scheduling demands, including weekends, regularly scheduled shifts, and applicable holidays
• Demonstrated passion for serving the adult cannabis community
• Proven ability to manage teams effectively
• Excellent communication and customer service skills
• Proficient in MS Office Suite, including Smartsheet
• Strong operational skills in a customer-service environment
• Ability to handle confidential and sensitive information

Skills

• Leadership and management skills
• Customer service and interpersonal skills
• Inventory management and record-keeping
• Team coordination and delegation
• Communication and reporting
• Training and development
• Conflict resolution and problem-solving

Benefits

N/A

Pay

$65k annually

Schedule

Open availability required for any/all shifts, including weekends and holidays.