General Manager, Marketplace

About the role

As General Manager of Marketplace, you will own contributor supply for David AI end to end. Your mandate is to make our contributor marketplace a reliable source of qualified contributors and deliverable hours for every production ramp we commit to. You'll lead the team responsible for acquiring, activating, and retaining contributors across every production ramp (speech-to-speech, text-to-speech and voice acting, transcription), and you'll be the single accountable owner that every Data Operations GM relies on to hit their supply plan. You'll also be the supply counterpart to our Data Operations GMs. You'll set targets with each production team, run the workback plan against them, decide where the marketplace invests (channels, partnerships, contributor experience, tooling), and own the outcome. You'll inherit a small, high-output team and a marketplace that is growing into new languages, modalities, and customer segments every quarter.

Responsibilities

• Build and lead a team of Marketplace Leads spanning contributor growth (applications, approvals and activations) and contributor engagement (daily active contributors, hours per contributor and retention).
• Set the team's priorities and decide which initiatives get its time.
• Own supply for every production ramp.
• Work with each Data Operations GM and their Data Product Operations Leads to shape the project's initial budget.
• Build the ramp plan together, with that budget as the constraint, and agree the weekly targets the marketplace will hit.
• Run the ramp operating rhythm: weekly plans with each project team, pacing reviews, and early escalation when a language, project or channel falls behind.
• Act as a thought partner to executive leadership on how the marketplace scales: which contributor segments to build, where to invest, and what supply next quarter's pipeline will need.
• Own the marketplace's metrics and unit economics: pool size, activation, retention, productivity, and cost relative to what contributors deliver, by project and cohort.
• Partner with data science to decide which analytics are worth building, and use them to decide where to scale or invest next.
• Allocate each project's marketplace budget between growth (recruiting new contributors) and supply (activating and retaining them).
• Within growth, split spend across languages and channels such as paid social, search, job boards, partnerships and referrals, and hold the team to cost-per-activation targets.
• Improve the contributor experience from first application to first task and beyond.
• Run controlled experiments on the activation path, build a recurring contributor feedback loop, and fix the pain points behind it.
• Own outcomes across functions, partnering with product, engineering, QA and payments to remove the bottlenecks that slow contributors down, from review queues to project access to payouts.

Requirements

• 7 – 10 years of experience in high-ownership roles (e.g., GM, founder, COO, or strategy/ops at a venture-backed startup),