General Manager (Lease Up)

About the Role

At the heart of Santa Monica, 700 Broadway is redefining what it means to live, work, and connect in a modern residential community. This newly completed, landmark mixed-use development brings together luxury residences, elevated amenities, thoughtfully designed outdoor spaces, and premier retail — creating a truly one-of-a-kind living experience. We’re seeking a strategic, service-driven General Manager to lead the day-to-day operations and overall performance of this exceptional property.

As the leader of 700 Broadway, you’ll oversee a dynamic residential operation while guiding a team committed to delivering an elevated resident experience. You’ll drive financial performance, strengthen leasing and retention strategies, develop and inspire talent, oversee building operations and vendor partnerships, and ensure the property consistently reflects the high standards of the Related brand.

Responsibilities

• Operations & Financial Management
  • Oversee daily operations, including leasing, maintenance, and resident services
  • Prepare and manage annual budgets, forecasts, and monthly financial reporting
  • Monitor NOI performance, review variance reports, and guide capital planning and vendor contracts
• Leasing & Marketing Oversight
  • Supervise leasing strategy, pricing, and marketing campaigns
  • Ensure CRM systems, ILS listings, signage, and digital content are on-brand and compliant
  • Analyze leasing traffic, conversions, and marketing ROI
• Resident Relations & Service Excellence
  • Resolve escalated service issues with professionalism and discretion
  • Monitor resident satisfaction scores (NPS), lead service recovery, and drive retention initiatives
  • Coach teams on delivering exceptional, personalized service
• Team Leadership & Development
  • Hire, train, and manage leasing, maintenance, and site leadership staff
  • Conduct performance evaluations and promote a culture of accountability and continuous improvement
  • Support diversity, equity, and inclusion (DEI) through people-first leadership and visibility at resident events
• Building Maintenance & Vendor Management
  • Oversee unit turnovers, preventive maintenance, amenity upkeep, and inspections
  • Review vendor performance, manage contracts, and enforce building standards
  • Ensure safety protocols and operational excellence across all areas
• Community Engagement & Events
  • Partner on lifestyle programming, resident events, and digital engagement
  • Help shape the identity and culture of the property through thoughtful activation
• Compliance & Affordable Housing Oversight
  • Ensure compliance with Fair Housing laws, labor regulations, and internal policies
  • Manage affordable housing programs, income eligibility, and required certifications
  • Maintain audit-ready records and reporting
• Strategic Projects & Corporate Collaboration
  • Execute company-wide initiatives, customer journey mapping, and service audits
  • Act as a liaison between on-site teams and executive leadership
  • Champion innovation, wellness, and community culture across the portfolio

Qualifications

• Five years of property management experience related to Class A high-rise residential property
• Minimum of five years’ experience managing a team of people
• Strong leadership, organizational, and administrative skills
• Ability to manage a property as demonstrated by work experience including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing, documentation, and administration
• Proven track record of managing teams, budgets, and high-touch service environments
• Strong financial, operational, and interpersonal skills
• Knowledge of Fair Housing laws, affordable housing programs, and compliance protocols
• High emotional intelligence and a people-first leadership style
• Real estate license required (or ability to obtain one)

Pay

The anticipated base salary range for this position is $120,000 - $130,000. Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a union benefits package.

Benefits

• Personalized Health Care
  • Multiple medical, dental, and vision plan options
  • Employee Assistance Program
• Financial Benefits
  • Competitive salary and incentive packages
  • Matching 401(k)
  • FSAs and HSA
  • Employer-paid life and AD&D insurance
  • Paid leave & disability programs
• Social Wellness
  • 19+ days of PTO
  • Mental health counseling & resources
  • Fertility, surrogacy, and adoption assistance
  • Volunteer days and donation matching
• Career Development
  • Learning & training programs
  • Tuition & certification reimbursement
  • Internal advancement opportunities

About the Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher. At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.