General Manager (Large Markets)

About the role

As General Manager, Large Markets, you will be responsible for the overall health of the branch operating unit encompassing Wilkes-Barre and surrounding areas. You will create a positive work environment, foster a culture of customer service and employee morale, and drive financial performance through leadership and excellent customer service.

Responsibilities

• Run the business to meet or exceed plan and drive profitable sales growth.
• Manage daily sales performance via trainers and sales leaders (or directly if at a small branch), and partner with them to reach/exceed sales goals.
• Ensure execution of all sales strategies.
• Engage in community outreach and develop relationships; serve as the market expert relative to competitors and community activity, as well as potential acquisitions.
• Take part in key customer engagement.
• Manage the financials and participate in the budgeting process.
• Be the escalation point for customer issues.
• Serve as the liaison for Enterprise and Shared Services resources, products, and services.
• Partner with Shared Services to ensure a positive customer experience.
• Drive and implement company-wide initiatives.
• Communicate systems/process improvements or suggested new processes to the RVP for further evaluation and escalation.
• Own all aspects of talent management and ensure all direct reports who are managers do the same.
• Hire and promote the talent needed to meet or exceed plan.
• Develop team members, including close engagement with technician training.
• Create and maintain a healthy work environment where employee engagement is high, including reinforcing Vector’s strong culture relative to our purpose, mission, and values.
• Retain high-performing talent.
• Engage in strong performance management, including establishing goals, holding meaningful career conversations, conducting ongoing/meaningful performance discussions, and holding meaningful year-end assessment conversations.
• Recognize team members.
• Hold all team members accountable for their work, ensure compliance with company policies and procedures, and make difficult decisions when team members aren’t meeting expectations.

Requirements

• Bachelor's Degree preferred, or equivalent experience in business management or related field.
• Minimum 10 years of successful leadership.
• Capacity to create an effective sales-driven culture.
• Must be able to make decisions based on sound judgment and possess the highest levels of attention to detail.
• Must be able to assist in personnel decisions regarding various aspects/stages of employment.
• Must be able to multitask and manage multiple projects, departments, and personnel.
• Valid Driver's License with acceptable driving history.

Benefits

• Company Provided Cell Phone
• Monthly Vehicle Allowance
• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)