General Manager - Lake Tahoe

About the role

At RMC, we believe extraordinary experiences start with extraordinary people. As one of the nation’s premier Destination Management Companies, our teams bring creativity, local expertise, and exceptional service together to create unforgettable experiences in some of the country’s most sought‑after destinations. A recognized leader in both hospitality and workplace culture, RMC has been honored with the 2026 Top Workplaces Culture Excellence Awards for Innovation, Employee Appreciation, Professional Development, Leadership, Purpose & Values, and Hospitality, in addition to being a Stevie Award‑winning employer and an Inc. 5000 honoree for three consecutive years. These achievements reflect our commitment to fostering a people‑first culture where talent is developed, contributions are celebrated, and every employee is empowered to help shape the future of our company.

Responsibilities

• Destination Leadership & Business Performance: Own the overall performance of the office operation, including revenue growth, operational execution, profitability, service, and team performance. Translate RMC's company strategy into a clear local plan with measurable goals, priorities, and accountability. Partner with regional and executive leadership on forecasting, budgeting, margin, profitability, and business performance. Identify opportunities to strengthen the business, improve results, and expand RMC's presence across the destination’s luxury meetings and events market.
• Sales, Growth & Relationships: Lead and support the local sales team in building pipeline, improving conversion, growing existing relationships, and winning new business. Be personally engaged in the market's most important client, hotel, venue, vendor, and community relationships. Develop strategic partnerships that deepen RMC's local connectivity and create opportunities for clients that others cannot easily replicate. Represent RMC in the market and industry with professionalism, warmth, credibility, and a genuine service mindset.
• Operational & Service Excellence: Lead the local operations team in delivering exceptional programs safely, creatively, consistently, and profitably. Create strong alignment between sales and operations, so promises made during the sales process are delivered seamlessly in execution. Maintain high standards for planning, staffing, vendor management, program execution, and financial discipline. Stay close enough to the work to understand what clients and teams need, stepping in personally when leadership or problem‑solving is required.
• People, Culture & Accountability: Coach, develop, and inspire local sales and operations leaders while building a strong leadership bench for the future. Create an environment where people take ownership, solve problems, collaborate, and hold themselves and one another accountable. Protect and strengthen RMC's relationship‑first, service‑driven culture as the destination grows. Celebrate great work, address performance gaps directly and constructively, and help talented people become even better.

Qualifications

You are a commercially minded hospitality leader who genuinely loves people, service, and the business of creating exceptional experiences. You can move comfortably from a client meeting or hotel‑partner conversation to a forecast