General Manager - Iron Hill Brewery & Restaurant

Essential Responsibilities

• Lead, coach, and develop all managers, key employees, and hourly staff
• Conduct regular one-on-one meetings with managers and key employees
• Foster a positive, team-oriented work environment focused on hospitality and service excellence
• Handle major employee misconduct and support managers in addressing minor performance concerns
• Ensure all employees maintain required food safety and alcohol service certifications
• Develop and mentor future leadership candidates through internal development programs
• Support hiring, training, and retention of staff across all restaurant departments

Operations Management

• Oversee daily restaurant operations across Front of House, Back of House, and Brewery operations (where applicable)
• Maintain high standards for food quality, beverage quality, and service execution
• Conduct regular line checks and floor supervision to ensure operational consistency
• Lead daily shift meetings and communicate operational priorities to staff
• Maintain proper staffing levels and approve staff schedules based on forecasted business levels
• Evaluate staffing and purchasing needs based on projected sales
• Evaluate inventory usage and ensure effective cost control practices
• Support banquet and event operations to ensure proper pricing, staffing, and execution

Guest Experience

• Maintain a strong presence on the floor during service periods
• Perform regular table visits and guest interactions to ensure satisfaction
• Address guest concerns or service issues promptly and professionally
• Promote a culture focused on hospitality and guest satisfaction

Financial Performance

• Achieve annual and quarterly financial goals including sales, food cost, labor cost, and profitability targets
• Review and approve operational budgets and forecasts
• Evaluate staffing and purchasing needs based on projected sales
• Maintain accurate inventory usage and ensure effective cost control practices

Facility & Safety Management

• Ensure the restaurant facility, equipment, and property are well maintained, clean, and in good repair
• Conduct regular walkthroughs of the building and property to maintain cleanliness and operational readiness
• Ensure proper sanitation, safety, and health code compliance at all times
• Coordinate timely repairs and maintenance with vendors and service providers
• Maintain proper security procedures for the restaurant

Qualifications

• Strong leadership and team development skills
• Experience managing restaurant operations and staff performance
• Ability to navigate restaurant operational systems including POS, scheduling, reservation, and communication platforms
• Ability to obtain and maintain ServSafe Manager Certification
• Ability to obtain and maintain required alcohol service certifications
• Valid driver’s license that meets company guidelines
• Intermediate math and financial management skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Commitment to maintaining high standards of sanitation, safety, and operational excellence