General Manager - Interior Define

Interior Define, part of the Havenly Brands family, is reimagining the furniture shopping experience—offering customizable, design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Interior Define piece can be tailored through 125+ fabrics (including performance and pet-friendly options), 20+ leg styles, and multiple lengths and depths—creating spaces that are definitively theirs.

About the Role

As General Manager of our Soho Studio, you’ll bring that vision to life by leading a high-performing team, driving omnichannel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers.

Responsibilities

• Deliver exceptional, high-touch service across all channels—in-studio, online, virtual consultations, email, phone, and chat.
• Ensure every client receives a warm, tailored experience from first interaction to final purchase.
• Own the studio’s sales targets and KPIs, building strategies to meet and exceed goals.
• Guide your team through a client-first, consultative selling process rooted in design expertise.
• Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals.
• Use data to monitor performance, optimize team productivity, and implement improvements.
• Hire, train, and lead a team of Design Experts and Studio Associates.
• Create a collaborative, motivated studio culture rooted in accountability and growth.
• Provide ongoing feedback, coaching, and career development support.
• Leverage our tech stack—including CRM systems (Hubspot or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily studio operations.
• Maintain studio operations including staffing, scheduling, inventory, and visual standards.

Requirements

• 4+ years of experience in sales management, retail, or design services
• Proven track record of meeting or exceeding revenue goals while delivering high-level service
• Experience hiring, managing, and developing team members
• Strong communication and interpersonal skills
• Proficiency with CRM tools, Google Suite, and internal communications tools like Slack
• Willingness to work a retail schedule, including weekends and holidays
• Must be able to lift/move up to 50 lbs. and navigate the studio floor with ease
• Requires standing, bending, and moving throughout the day
• Driver’s license preferred
• Must be authorized to work in the U.S.

Qualifications

• Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team.
• Omnichannel thinker. You understand today’s hybrid retail landscape and are comfortable operating across multiple sales and communication channels.
• People-first manager. You’ve built and led teams that exceed targets and love coming to work.
• Tech-savvy. You’re quick to adopt new tools and systems, and you use them to streamline operations and stay organized.
• Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions.
• Strategic and entrepreneurial. You’re proactive, data-driven, and energized by building something great.

Benefits

• Compensation: $110K–$130K OTE (Base + Bonus)
• Generous PTO, paid parental leave, and volunteer days
• Health, dental, vision, disability
• 401(k) + Match
• Furniture discounts, free design services, and annual merchandise credit
• A warm, creative, inclusive culture that values your point of view

Schedule

This is a full-time, onsite role based in Soho, NYC.