General Manager in Training - Gaithersburg
Location: 217 Kentlands Blvd, Gaithersburg, MD 20878. This General Manager in Training (GMIT) role is a high-energy, sales-driven leadership position designed to prepare you for future spa management opportunities. You’ll own the front desk experience, drive sales performance, coach the team, and support daily operations in a fast‑paced, guest‑focused environment.
Responsibilities
- Achieve and exceed membership, retail, gift card, and service sales goals
- Actively coach the team on conversion and sales behaviors
- Promote services, upgrades, and current offers with confidence and consistency
- Support strong performance in call handling and booking conversion
- Own daily front desk operations, guest flow, and overall performance
- Lead, coach, and support the front desk team to consistently meet sales and service goals
- Drive accountability around membership conversion, booking efficiency, and guest experience
- Ensure a high standard of execution across all client interactions
- Assist the General Manager with daily operational execution
- Train, onboard, and develop new and existing front desk team members
- Support reporting, cash handling, and front desk systems
- Step in as a key leader to maintain consistency and momentum in daily operations
Requirements
- 1–3 years of leadership experience preferred
- Strong background in sales, customer service, or performance‑driven environments
- Proven ability to lead, coach, or influence a team
- Strong communication and interpersonal skills
- High level of accountability and a solutions‑oriented mindset
- Comfortable in a fast‑paced, goal‑driven environment
- Flexible availability including nights, weekends, and holidays
- Experience with booking systems (Zenoti or similar) a plus
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with 5% company match
- Paid time off
- Service and product discounts
- Employee discounts
- Opportunity for advancement
- Training & development
- Strong support system and people‑first culture
- Growth opportunities within a multi‑unit organization
Pay
Competitive compensation structure: hourly pay plus uncapped commissions and performance‑based bonuses. Average annual earnings up to $45,000 depending on performance.
About the Company
FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, operating more than 60 locations across 8 states. While our size allows us to offer benefits many family‑owned businesses cannot, at our core we remain a family‑owned company that puts people first.