General Manager in Training

We are a growing, locally owned home-services company providing pest control, mosquito control, and professional lighting services throughout the Greater Greenville area. We are seeking a motivated, hands-on General Manager in Training who wants to learn how to operate and grow a service business from the ground up.

About the role

This is not a traditional office management position. You will initially work alongside ownership and our employees to learn every aspect of the business, including field operations, customer service, scheduling, sales, hiring, training, inventory, equipment, financial performance, and team leadership. As you demonstrate proficiency and leadership ability, you will assume increasing responsibility for managing the day-to-day business. Our objective is to develop the successful candidate into the General Manager responsible for running the company’s daily operations.

What You Will Learn & Do

• Pest and mosquito control services
• Residential and commercial pest-control operations
• Landscape and architectural lighting
• Permanent lighting installation and service
• Holiday lighting installation, maintenance, takedown, and storage
• Customer service and account management
• Scheduling and technician routing
• Estimating and sales
• Inventory and purchasing
• Vehicle, trailer, tool, and equipment management
• Hiring and employee onboarding
• Financial and operational performance management

Responsibilities

Operations

• Coordinating daily schedules and technician routes
• Ensuring jobs are properly staffed and completed on schedule
• Monitoring field productivity and workmanship
• Performing quality-control inspections
• Managing inventory, materials, tools, and equipment
• Ensuring vehicles and equipment are properly maintained
• Helping resolve operational problems
• Improving processes and operating efficiency
• Supporting field operations when additional help is required

Hiring, Training & Employee Leadership

• Recruiting and interviewing prospective employees
• Hiring and onboarding employees
• Training new technicians
• Scheduling and supervising employees
• Establishing performance expectations
• Coaching employees and providing feedback
• Addressing performance issues
• Developing employees capable of assuming additional responsibilities
• Planning staffing levels for seasonal changes in demand

Our goal is to build a team that is professional, accountable, productive, and committed to providing excellent customer service.

Customer Service

• Communicating with customers
• Resolving customer concerns
• Following up on service issues
• Conducting quality-control inspections
• Monitoring customer satisfaction
• Helping generate positive customer reviews and referrals
• Identifying opportunities to provide customers with additional services

Sales & Growth

• Following up with prospective customers
• Conducting site visits
• Preparing or assisting with estimates
• Helping close sales
• Identifying cross-selling opportunities
• Developing relationships with homeowners, businesses, HOAs, property managers, and referral partners
• Participating in local networking and community events

Business & Financial Management

• Revenue
• Labor costs
• Material costs
• Gross margins
• Customer acquisition
• Technician productivity
• Customer retention
• Operating expenses
• Profitability

Ultimately, the successful candidate will help develop operating budgets and goals and be accountable for achieving agreed-upon financial and operational targets.

Requirements

• Previous pest-control or lighting experience is not required
• Leadership potential and a desire to learn how to run and grow a business
• Hard-working and dependable
• Comfortable working both in the field and in an office
• A strong communicator
• Organized and capable of managing multiple priorities
• Comfortable supervising others
• Willing to hold employees accountable
• Customer-focused
• Mechanically inclined and comfortable learning new equipment and systems
• Comfortable using technology
• Interested in learning sales and business management
• Able to solve problems independently
• Motivated by responsibility and career advancement
• Willing to obtain required pest-control licenses and certifications

Prior experience supervising employees in home services, construction, landscaping, pest control, electrical work, hospitality, retail, logistics, military service, or another service-oriented business is highly desirable. A college degree is not required.

Physical Requirements

• Work outdoors in varying weather conditions
• Perform pest-control services
• Assist with lighting installations
• Work from ladders when appropriately trained
• Lift and move equipment and materials
• Drive company vehicles
• Perform physical work when operational needs require it

A valid driver’s license and acceptable driving record are required.

Pay

Starting Base Compensation: $4,000 per month ($48,000 annually). In addition to base compensation, the position offers the opportunity to earn additional compensation based upon individual and company performance.

Benefits

• Performance-based incentive opportunities
• Company profit-sharing opportunity
• Health insurance
• 401(k) with company match
• Paid training
• Company-paid or supported industry licensing and certifications
• Career advancement
• Compensation review as responsibilities increase

Your Career Path

This position is designed as a progression rather than simply a job.

• Phase 1 – Learn: Work alongside ownership and employees to learn field operations, customers, systems, equipment, sales, and company processes.
• Phase 2 – Supervise: Begin managing schedules, technicians, inventory, customer issues, and quality control.
• Phase 3 – Manage: Assume responsibility for hiring, training, staffing, daily operations, productivity, customer satisfaction, and operating KPIs.
• Phase 4 – Lead: Demonstrate the ability to independently manage daily operations and be accountable for revenue, costs, profitability, employees, and customer satisfaction.
• Phase 5 – General Manager: Upon successfully demonstrating the ability to lead the operation, the General Manager in Training may be promoted to General Manager, with compensation and incentives reviewed based upon the expanded responsibilities and performance of the business.

Why This Opportunity Is Different

This position is ideal for someone who does not simply want another job. It is an opportunity to learn how a growing service company operates and develop the skills required to eventually run the business. You will work directly with ownership, have visibility into how business decisions are made, and have the opportunity to participate financially in the success you help create. For someone with initiative, leadership ability, and an entrepreneurial mindset, this position can develop into a significant long-term career opportunity.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise.