General Manager II

Essential Duties

• Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided.
• Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner.
• Schedule and complete routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work.
• Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency.
• Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested.
• Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.

Tenant Relations

• Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and prospective applicants and in other business-related matters.
• Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.
• Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.

Finance

• Adhere to all accounting and reporting procedures required by TNDC.
• Monitor financial condition of building, including expenditures and participates in planning the building budget.
• Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor.
• Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected.

Compliance

• Process and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.
• Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner.
• Manage resident evictions in compliance with court order and directions from TNDC's legal counsel and approved by the Property Supervisor.