General Manager II

About the Company

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we focus on fulfilling our purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees.

About the Role

The General Manager leads a client-based profit center with full accountability for team performance, operational execution, and financial results. This role is a people leader — responsible for building, developing, and retaining a high-performing team that delivers exceptional service and drives results. The GM sets the tone for culture, accountability, and engagement within the operation. They coach leaders, establish clear expectations, and create an environment where team members can perform at their best. Strong people leadership is equally as important as operational discipline.

In addition to developing talent, the General Manager owns the client relationship at the local level and is accountable for meeting service, quality, and financial benchmarks. Our GMs are business leaders who balance labor efficiency, cost management, and process execution with intentional leadership and team development to ensure long-term profitability and growth.

Competencies

• Ethics and Values
• Problem solving
• Customer focus
• Drive for results
• Conflict resolution
• Functional/technical skills
• Managing & measuring work
• Timely decision making
• Developing direct reports & others
• Delegation
• Motivating others
• Organizing

Responsibilities

• Drive and maintain the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new team members within the location.
• Manage all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective manner.
• Ensure the profit center consistently meets and exceeds client service goals.
• Lead the profit center through change, whether internal or external, and ensure continuity in communication around expectations.
• Oversee and ensure accountability for weekly operator settlements based on set agreements, including back charge processes and supplementation assessments.
• Maintain a professional appearance at all times, setting an example for employees.
• Conduct daily stand-ups with service providers and team members, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures.
• Ensure employee and provider adherence to prescribed dress code and uniform requirements.
• Measure and assess the effectiveness of all internal and external processes; provide timely, accurate, and complete reports on the operating condition of the Company.
• Implement and maintain Lean warehouse principles.
• Represent the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships.
• Maintain the upkeep and maintenance of all assigned assets, both from RLX and the client.
• Ensure standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitability.
• Ensure successful compliance and performance of all vendors and service providers.
• Develop, monitor, and report operating costs within functional areas; alert Senior Leadership of cost and labor overruns; recommend and implement solutions to problems.
• Advise managers on labor issues including safety, security, employee relations, scheduling, training, and grievances; ensure managers and supervisors comply with company policies and administer practices in a fair and equitable manner.
• Manage and maintain budget and control expenses.
• Hire, train, develop, and appraise staff effectively; take corrective action as necessary on a timely basis and in accordance with company policies.
• Maintain a respectful and professional relationship with all vendors and service providers.
• Perform other work-related duties as assigned.

Requirements

• Bachelor's degree in a relevant field of study, or equivalent combination of education and experience.
• Minimum of 5-7 years of warehouse, distribution, and/or supply chain operations with at least 3 years of managerial experience.
• Proficient in Microsoft Office suite including Excel.
• Ability to complete work in a timely, accurate, and thorough manner.
• Effective verbal and written communication skills.
• Ability to exhibit a professional manner when dealing with conflict.
• Ability to coach and develop employees.
• Reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to walk and stand for long periods of time.
• Communicate effectively with coworkers and outside stakeholders in person, on the telephone, and via email and other computer-related messaging.
• Occasionally required to maneuver about the work areas and move/manipulate various objects; may need to lift up to 50 pounds.
• Position may require extended work hours and travel.