General Manager II

About the role

The General Manager II is pivotal in driving depot success by skillfully leading both individuals and team leaders at a specific depot location, serving 800–1,400 customers. The General Manager is typically supported by 1-2 Operations Manager(s), who manage part of the hourly team, while directly supervising a segment of the hourly workforce. This position requires effective leadership skills, a focus on continuous improvement, and the ability to achieve financial and operational goals.

Responsibilities

• Effectively manage team engagement and performance by monitoring KPIs such as retention rate, open positions, daily work schedules, and engagement scores to drive team effectiveness. Provide regular feedback, celebrate successes, and ensure team engagement to drive continuous improvement.
• Foster a safety-first culture by implementing and enforcing safety policies, training, procedures, and regulations in compliance with OSHA standards. Actively coach and mentor team members to enhance their safety awareness and driving skills daily.
• Oversee fleet performance and maintenance to enhance productivity. Ensure drivers complete pre- and post-trip inspections and foster relationships with maintenance providers. Monitor KPIs like fleet downtime, vehicle uptime, and preventative maintenance.
• Ensure adherence to Department of Transportation (DOT) regulations, including hours of service and driver qualifications. Review compliance metrics regularly, coach drivers using Samsara, and promote a positive team environment for continuous improvement.
• Manage new installations: Oversee the installation of Oil Management systems at customer sites to drive company growth and revenue generation. Monitor key performance indicators to ensure all equipment functions properly.
• Ensure service excellence: Oversee the performance and functionality of RT equipment to meet customer needs. Drive KPI achievement through effective staffing, coaching, and leadership, and develop action plans to address performance gaps.
• Manage oil distribution: Oversee the delivery of fresh cooking oil and collection of used cooking oil to maintain high service levels and support customer growth. Monitor key performance indicators for efficiency.
• Manage inventory accuracy: Ensure accurate inventory management at the depot level by overseeing material transactions, including receiving, shipments, transfers, and verifications for oil routes and installations/services.
• Ensure depot HACCP compliance: Oversee the implementation and adherence to HACCP (Hazard Analysis and Critical Control Point) standards to ensure food safety throughout the depot. Monitor key performance indicators, ensure all employees are trained and understand FDA regulatory requirements, and maintain cleanliness for inspection readiness.
• Oversee and analyze all aspects of depot operating expenses to ensure alignment with budgetary goals and financial forecasts, identifying areas for cost-saving opportunities without compromising service quality or operational efficiency. Prepare, monitor, and report on Profit and Loss (P&L) statements regularly, ensuring an accurate representation of the depot’s financial health.

Requirements

• Operations experience required, 3+ years strongly preferred.
• Management experience required, 3+ years strongly preferred.
• Skilled in motivating others and building highly engaged and effective teams.
• Demonstrated ability to manage employee performance through coaching conversations, conflict resolution, and employee development.
• Managerial courage to address performance issues, tackle difficult conversations, and lead with confidence.
• Demonstrated ability to manage customer service challenges to mutually beneficial outcomes.
• Strong business acumen and proven track record in achieving financial and operational results.
• Excellent interpersonal communication skills with the ability to influence various levels of the organization.
• Self-awareness with an understanding of personal strengths and areas for growth; actively seeks improvement opportunities.
• Ability to thrive in a fast-paced, growth-oriented environment.

Preferred Qualifications

• Bachelor’s degree in Business or related field, strongly preferred.
• Route-based service industry experience is strongly preferred.
• Experience leading a distribution function is strongly preferred.

Travel required: Up to 20%.

Benefits

Our comprehensive benefits include professional development, competitive health care coverage, incentives, and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. Recognition includes being named a “Best Place to Work” by the Minneapolis/St. Paul Business Journal, The Minnesota Work Life Champions Award, and consistently earning a spot on Minnesota’s Fastest Growing Companies list.

Pay

This is an exempt position with a 30% annual bonus target.