General Manager I - Store 5328 Memphis TN

About the Role

A General Manager is responsible for inspiring the team, helping customers succeed, and growing the business with integrity. This professional-level sales and management position supports both retail and professional customer functions, requiring knowledge of store systems, automotive systems, and parts. The role involves troubleshooting and assisting DIY customers, developing and maintaining professional customer relationships, and driving program growth. The position is exempt and requires a minimum of 50-55 hours per week, typically scheduled over 5-6 days with 11-hour shifts, including rotating nights and weekends.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships and sales, including building and holding the team accountable for executing customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members.
• Ensure execution of all inventory and operational standards.
• Coach all team members to deliver on customer expectations (DIY and professional).
• Handle manager-on-duty responsibilities, including coaching, floor/phone management, task assignment, safety, and open/close duties.
• Lead change management initiatives.
• Foster a respectful and diverse environment for both customers and team members.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist with district/region functions as requested.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or equivalent.
• Proficiency in executing and training project and product quality recommendations.
• Advanced parts lookup and sourcing from multiple places, including special order, FDO, and second source.
• Ability to execute and train on all store operational processes, procedures, and testing/diagnostic equipment for DIY services.
• Proficiency in inventory systems, store equipment, POS, and parts lookup systems.
• Ability to review and analyze P&L statements.
• Strong recruitment, selection, hiring, and development of quality team members.
• Ability to build and grow relationships with professional customers.

Requirements

• Working knowledge of automotive systems preferred.
• Ability to speak and write in English (Spanish a plus); strong communication and relationship-building skills.
• Proficiency in Microsoft Office (Word, Excel required; PowerPoint preferred).
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, including profit and loss statements.
• Strong leadership skills, including holding others accountable, inspecting work quality, and providing inspiring feedback.
• Willingness to work varied days, evenings, and weekends as needed.

Qualifications

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, highly dynamic retail environment.
• Proven experience managing profitability and demonstrated financial and business acumen.
• High school diploma or GED required; Bachelor’s degree in business or a related field preferred.
• Valid driver’s license required.
• ASE Certification preferred but not required.

Physical Demands

• Predominantly walking or standing during work hours.
• Ability to talk, hear, and use hands/fingers to handle or feel.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

• Primarily indoor work, with occasional outdoor exposure to weather conditions (e.g., installing batteries and wiper blades).
• Occasional exposure to moving mechanical parts, high/precarious places, toxic/caustic chemicals, risk of electrical shock, explosives, and vibration.
• Moderate noise level in the work environment.

Schedule

5-6 days per week, 11-hour shifts, including rotating nights and weekends. An hour is provided for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands.