General Manager I - Store 3030 Sevierville TN

About the Role

A General Manager is responsible for inspiring the team, helping customers succeed, and growing the business with integrity. This professional-level sales and management position supports both retail and professional customer functions. The role requires a strong understanding of store systems, automotive systems, and parts knowledge, with the ability to troubleshoot and assist DIY customers. General Managers develop and maintain professional customer relationships while achieving financial metrics and maintaining service and appearance standards.

This is an exempt position requiring a minimum of 50-55 hours per week (excluding meal breaks). The typical schedule is 5-6 days a week, with 11-hour shifts, including rotating nights, weekends, and an hour for lunch. Additional hours may be required based on business needs, staffing, and sales targets.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships and sales, including building and holding the team accountable for executing customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members.
• Ensure execution of all inventory and operational standards.
• Coach team members to deliver on customer expectations (DIY and professional).
• Handle manager-on-duty responsibilities, including touch base/coaching, floor/phone management, task assignment, safety, and open/close duties.
• Lead change management initiatives.
• Foster a respectful and diverse environment for customers and team members.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist with district/region functions as requested.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or ASE-ready equivalent.
• Proficiency in executing and training project and product quality recommendations.
• Advanced parts lookup and sourcing from multiple channels, including special order, FDO, and second sources.
• Ability to execute and train on all store operational processes, procedures, testing, and diagnostic equipment for DIY services.
• Proficiency in inventory systems, store equipment, POS, and parts lookup systems.
• Ability to review and analyze P&L statements.
• Strong recruitment, selection, hiring, and development of quality team members.
• Ability to build and grow relationships with professional customers.

Requirements

• Working knowledge of automotive systems (preferred).
• Fluency in English (written and spoken); Spanish is a plus.
• Effective communication and relationship-building with customers, peers, and upper management.
• Proficiency in Microsoft Office (Word, Excel required; PowerPoint preferred).
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentages.
• Ability to review and analyze business reports, including P&L statements.
• Strong leadership skills, including holding others accountable, inspecting work quality, and providing inspiring feedback.
• Flexibility to work varied days, evenings, and weekends as needed.

Qualifications

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, dynamic retail environment.
• Proven experience managing profitability and demonstrated financial and business acumen.
• High school diploma or GED required; Bachelor’s degree in business or a related field preferred.
• Valid driver’s license required.
• ASE certification preferred but not required.

Physical Demands

The role requires predominantly walking or standing. The employee must be able to talk, hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment is primarily indoors, but occasional outdoor tasks (e.g., installing batteries and wiper blades) expose the employee to various weather conditions. The role may also involve exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. The noise level is usually moderate.

Pay

Position is eligible for sales commission based on individual or store performance.