General Manager I

Responsibilities

• Lead a food service distribution center operation with a safety mindset
• Act as a liaison, balancing the needs of the Operator with the capabilities of the operation
• Lead and engage a workforce of ~50 people with specific ownership of and focus on various functions within the building
• Design, implement, manage, and improve market distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Drive innovation in all areas of the market distribution center operations
• Support Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as deemed valuable by leadership

Relationship Management

• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
• Demonstrate the ability to value both relationships and results and to put others above yourself

Qualifications

• 7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 3+ years in a leadership position
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Understanding of production and inventory control theories and practices
• Functional knowledge of designing, managing, and executing distribution center operations
• Knowledge of general accounting practices and P&L
• Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs
• Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions
• Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications