General Manager - Houston, TX

About the role

As a General Manager at Petco, you will lead a high‑performing Pet Care Center, putting pets first, inspiring partners, delighting customers, and delivering strong business results. You are the owner of your business, accountable for people, performance, and process, and serve as a role model for great leadership. The position is full‑time and primarily based in a retail Pet Care Center environment.

Key Responsibilities

• People Leadership
  • Develop a strong leadership bench and succession plan.
  • Lead performance management, coaching, and accountability for all partners.
  • Promote continuous learning, growth, and career development.
  • Foster a culture of teamwork, inclusion, and shared ownership.
• Business Performance
  • Meet or exceed sales, profitability, and operational goals.
  • Leverage Petco tools, programs, and insights to grow the business.
  • Review and act on reporting, audits, and Pet Care Center visits.
• Operational Excellence
  • Ensure safe opening and closing procedures and adherence to security protocols.
  • Maintain store appearance, cleanliness, and safety standards.
  • Protect pets, partners, and merchandise through loss prevention and inventory controls.
  • Complete required administrative, payroll, and inventory tasks accurately and on time.
• Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen impact.

What Success Looks Like

• A safe, healthy environment where pets thrive.
• An engaged, high‑performing team with strong retention and development.
• Loyal customers who trust your team and return repeatedly.
• A profitable, well‑run Pet Care Center that reflects Petco’s values in action.

What You Bring

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem‑solving, and organizational abilities.
• A genuine passion for pets and customer service.
• High school diploma or GED preferred; completion of Petco leadership development programs may be required for internal candidates.

Essential Functions & Work Environment

• Primarily performed in a Pet Care Center retail environment; regular presence on the sales floor.
• Frequent standing, walking, bending, kneeling, reaching, and lifting (up to 50 lb).
• Occasional duties may require leaving the center for bank deposits, merchandise transport, or community events.
• Regular engagement with customers, including cashiering and point‑of‑sale transactions.
• Work in proximity to animals, with exposure to dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Limited travel may be required for training, meetings, or community engagement.
• Reasonable accommodations may be made for qualified individuals with disabilities.

Why You’ll Love It

• Purpose‑driven work that makes a real difference.
• Growth opportunities through development programs and career pathways.
• A culture that values authenticity, inclusion, and teamwork.
• The chance to lead, own, and shape your business every day.

Benefits

Petco offers a comprehensive Total Rewards package, including health and financial benefits, 401(k), incentives, and paid time off. See the full overview at Petco Total Rewards.