General Manager - (HOA) Home Owner's Association

About the Role

The General Manager (GM) provides strong leadership and management direction on behalf of the Board of Directors. While the GM is an associate of the management company, the GM also reports to the association Board of Directors. The key responsibility is to oversee the entire operation and consistently adhere to and perpetuate the mission and vision of the Board and community.

Job Overview

The General Manager position has oversight of all aspects related to the business and operations of the community. This includes client relationships with the boards of directors, committees and residents; client relationship with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and local utility companies. The purpose of this role is to create a single point of contact in the community, enhance communication and create effective oversight of staff and operations. The General Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff.

Responsibilities

• Provide leadership and direction in the development of short-term and long-range plans
• Develop recommendations for goals and action plans to achieve Board objectives
• Review organization structure, job descriptions, and functions; make recommendations to the Board as to any potential changes
• Partner with public, private and volunteer organizations to provide community services when necessary
• Support the activities of the various Board sub-committees
• Maintain knowledge of all Community Governing documents; provide recommendations on revisions
• Work closely with the Boards of Directors within the governance model to develop the initial goals and priority issues; continue to do so on a yearly basis and as needed
• Cause the implementation of the stated priority goals/issues/business plans
• Facilitate a continual process of seamless connection between the Board of Directors and committees
• Attend key community events
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed
• Create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors
• Monitor the monthly financial position of the association and report current standing to the Board of Directors, monthly
• Prepare Board of Director meeting agenda packets, working with the Board President to establish the agenda for each meeting
• Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports
• Summarize the priorities of each meeting and complete, or cause to be completed, any/all directives within agreed upon timeframe
• Recruit, hire, train and supervise all community staff in accordance with the documented staffing plan, if applicable
• Provide oversight of all targeted programs/alliances as directed by the Board of Directors
• As economically feasible, pre-determine outsourcing to accomplish tasks/programs
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate
• Plan, coordinate and lead annual goal-setting sessions with the Board of Directors and other key participants of community
• As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations
• Identify, develop and implement programs to meet community needs
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs; implement programs or improvements
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in fields of community management and community programming
• Ensure appropriate training of all community staff; hold regular touch bases or staff meetings with the team
• Manage project implementation
• Maintain high amount of on-site visibility throughout the common areas and facilities
• Maintain understanding of all agreements for corporate implementation
• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program, if applicable
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions
• Follow quality system procedures
• Must have reliable transportation and be able to drive to other work locations and throughout the community
• Other duties as assigned

Qualifications

• Current/active NRED CAM License is required
• Minimum of three years of successful General Manager experience in community management or equivalent professional experience in a related field, having been responsible for a staff of individuals with a variety of expertise, background and job assignments
• Bachelor's Degree in Public Administration, Business Administration or related field preferred
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred

Skills

• Committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills
• Display strong written skills and publish appropriate documentation as directed to create the legacy for the corporation; particularly in the area of operations, and relationship management
• Directly interact with the staff of the association and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community
• Display a community posture that positively represents the vision of the association
• Be well spoken so as to instill confidence in the homeowners that reside within the community as well as the public that may interact through designated programs
• Technologically oriented; intermediate knowledge of Microsoft Applications, especially Word and Excel
• Attend and participate in training programs as requested
• Must be goal minded and possess a self-starting drive to get the job done, primarily through other people
• Ability to listen to others and collaborate
• Possess conflict resolution skills
• Protect the confidential nature of the work as appropriate
• Executive decision-making capabilities
• Possess budgetary/finance administration and controls
• Strategic planning capabilities
• Public charisma as evidenced by proven leadership skills
• Has a proven track record working with volunteer committees and elected or appointed Board(s) of Directors
• Business/management experience preferred
• Demonstrates good client interaction and visibility
• Demonstrates effective oral and written communication skills
• Comprehension and attainment of all areas of the following skills: financial, written, verbal, negotiations, thoroughness, procedural comprehension and compliance
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines
• Excellent problem solver; demonstrates ability to use creative alternatives
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions
• Strong ethical practices
• Assertive, PR oriented

Supervisory Responsibility

• Supervise and train any direct reports, as necessary
• Develop staffing plans and use approved job descriptions to set performance expectations
• Ensure FSR associates are trained and follow our policies, procedures and global service standards
• Vendor staff (Security, Custodial, Engineering, and Maintenance) should be held to same standards as FSR personnel whenever possible

Physical Requirements And Working Environment

• Must be able to lift 25lbs
• Must be able to sit for extended periods of time
• Must be able to stand for extended periods of time
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business
• Must have finger dexterity for typing/using a keyboard
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property; this could include lengthy walks on uneven areas
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates

Compensation

$140,000-$160,000

Benefits

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account