HOA General Manager

Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

About the role

To serve the Association Board of Directors as the on-site manager providing professional leadership and executive management for a premier common interest development. This role fulfills the obligations of the management contract in conjunction with the goals and objectives of the Board of Directors under the direct supervision of the VP of Onsite Management. The General Manager ensures the seamless operation of a high-end clubhouse, spa, and fitness center and has significant contact with Board of Directors, committees, residents, guests, contractors, vendors, outside groups and associations, employees, and city staff.

Responsibilities

• Work closely with the Association Board to provide expert guidance and strategic recommendations while leading a diverse staff and managing complex community operations, capital projects, and multimillion-dollar budgets.
• Partner with the Association Board to develop and implement long-range strategic plans, capital improvement initiatives, operational priorities, and community enhancement programs.
• Provide expert guidance, professional recommendations, and executive-level analysis to support informed Board decision-making.
• Maintain a highly collaborative and professional relationship with the Association Board while ensuring appropriate governance boundaries between Board oversight and management execution.
• Advise the Board on governance best practices, risk management, fiduciary responsibilities, operational impacts, and industry trends.
• Prepare and present executive reports, financial analyses, strategic recommendations, and operational updates at Board meetings and workshops.
• Ensure compliance with governing documents, state statutes, policies, and regulatory requirements (CC&Rs, Bylaws, and Rules for the Association and Villages).
• Provide executive leadership, mentorship, and performance management for a large team, fostering a culture of accountability, professionalism, service excellence, collaboration, and continuous improvement.
• Develop succession planning, staff development, and organizational structure strategies to support long-term operational success.
• Implement Board policy and directives within the scope of the management contract.
• Assist Board of Directors with strategic planning initiatives including policy development and compliance with the California Davis-Sterling Act.
• Responsible for employee hiring, training, development, and performance management.
• Prepare board meeting agendas, annual budget estimates for Board action and approval, and report the monthly financial obligation of the Association.
• Develop and administrate annual operating and capital budgets in accordance with the governing documents, state statutes, and Board policies.
• Prepare schedules and establish priorities for routine (e.g., preventative maintenance program for all physical structures/equipment, fitness center, spa, lanai, and golf course/grounds) and special work projects.
• Administer the various functions of the community within the projected and approved operating budget and advise the Board of Directors of significant operational problems or deviations from the management plan.
• Provide regular status updates to the Board on all ongoing projects and obtain Board feedback/approval as necessary.
• Act as liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• Ensure delivery of an exceptional resident experience consistent with the standards and expectations of a premier active adult community.
• Oversee operations of amenities, lifestyle programming, recreational facilities, and resident services.
• Manage large-scale renovation and construction initiatives in collaboration with consultants, contractors, and the Board.
• Oversee contract bidding and vendor performance for large-scale service agreements.
• Manage all community communications, including newsletters, websites, and emergency alerts.
• Analyze financial reports, coordinate input of professional advisors, and implement recommended procedures.
• Facilitate Annual Meetings and Elections.
• Establish budget controls and prepare budget recommendations. Supervise expenditures to conform with budget guidelines.
• Ensure compliance with Injury and Illness Prevention Program, Hazard Communication Program, and any supplemental programs required by CAL or FED/OSHA for the facility.
• Work with subcontractors and Association volunteers to communicate and implement the specific decisions of the Board of Directors.
• Prepare minutes and action item lists following board meetings.
• Delegate and assist in the completion of punch list items as appropriate.
• Create a sense of community in the Association through positive service and communication.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Perform any additional job duties as required by the supervisor.

Requirements

• 7-10 years of experience as an onsite General Manager in a large-scale HOA management or luxury resort/country club management.
• High School Diploma or GED required; Bachelor’s Degree in Business Administration, Real Estate, or Hospitality Management preferred.
• Active Certification through CAI or CACM.
• Deep understanding of California Civil Code and labor laws.
• Excellent oral and written communication and listening skills.
• Strong interpersonal problem-solving abilities.
• Excellent financial and budgeting skills.
• Strong organizational and project management oversight skills.
• Outstanding leadership skills with demonstrated collaboration, influencing, and relationship-building abilities.
• Strategic thinking and executive judgment; executive presence.
• Financial expertise and operational analysis.
• Proficient in HOA management software (e.g., CINC), common business management software tools (e.g., MS Word, Excel, email, texting, TEAMS/ZOOM).
• Strong financial acumen including P&L management and reserve study analysis.
• General knowledge of amenities facilities (e.g., Clubhouse HVAC, tennis/pickleball courts, golf course irrigation, turf management, and pool/spa chemistry).
• Valid Driver’s License and clean MVR.
• Reliable transportation and the ability to drive to and from communities.
• Verifiable references and ability to pass a background check.

Benefits

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Pay

$120,000 - $160,000 Annually

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low-level noise exposure.
• Ability to sit, stand, and operate business equipment.