General Manager - High Rise

About the Role

Oversee all business operations at one of our high-rise apartment communities in downtown Austin. The successful candidate will possess strong resident relations and interpersonal skills, with the ability to communicate effectively, lead teams, and drive performance.

Responsibilities

• Lead property staff, including conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards
• Drive team performance by setting and achieving key performance indicators, providing feedback to underperforming associates, and managing disciplinary actions in collaboration with HR
• Conduct ongoing training with office staff on leasing paperwork, workplace safety, and daily operational needs
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Assist in budget preparation and ensure adherence to approved budgets
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and resolving service issues
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with company standards
• Provide excellent customer service while maintaining the highest standards for resident service
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Manage the client/owner relationship by meeting with owners, conducting property tours, providing updates, and responding to owner requests to maintain a positive working relationship

Requirements

• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
• 3+ years of related multi-family property management experience
• Strong leadership and management skills
• Professional demeanor with effective communication skills
• Proficient in Microsoft Office Suite and property management software

Qualifications

Physical Requirements

• May be required to sit for extended periods while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens, and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse, and other office equipment

Work Environment

• Based on-site, primarily in an office setting but may require time outside with exposure to the elements
• Office is an open setting which may include bright lights, constant noises, and distractions
• Flexible schedule required, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment is contingent upon successful completion of a background check as required by local and federal regulations. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver, as applicable.