General Manager - Hershey Lodge

About the role

As the General Manager at the Hershey Lodge & Convention Center, this executive leadership role is accountable for maximizing profitability and ensuring the highest standards of employee & guest experience. You will provide visionary direction, steering the property’s strategic, operational, and financial performance while fostering a culture of excellence among a diverse team.

Responsibilities

• Develop and execute long-term strategic plans to enhance the property, increase revenue, control costs, and maintain excellent service quality.
• Lead and mentor a diverse team through fostering a positive and collaborative culture to achieve department and property goals.
• Monitor financial performance through overseeing budget management, profit strategies, forecasting, and cost control measures.
• Establish and maintain operational efficiencies that ensure guest satisfaction through quality products and service standards.
• Partner with cross-functional departments to enhance guest experience and maintain brand integrity. Develop strategies in collaboration with the Marketing team to promote the property.
• Maintain property standards and ensure compliance with relevant laws, regulations, and industry standards.
• Maintain effective communication with staff, guests, and other stakeholders.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age or older
• Bachelor’s Degree
• Industry experience - General Manager
• Minimum of 12 years of related experience.
• Minimum of 10 years of supervisory experience.
• Must have a valid Driver’s License

Skills

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.
• Must have the ability to safeguard confidential information.
• Must have strong written and verbal communication skills.

Job Demands

• Climbing Stairs: Occasional (<33%)
• Lifting: Occasional (<33%) (50lbs maximum weight)
• Reaching Forward: Occasional (<33%)
• Reaching Overhead: Occasional (<33%)
• Finger Dexterity: Occasional (<33%)
• Hand/Eye Coordination: Occasional (<33%)
• Bending: Occasional (<33%)
• Sitting: Frequent (34-66%)
• Standing: Frequent (34-66%)
• Walking: Frequent (34-66%)
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• The position is subject to both environmental conditions. Activities occur inside and outside.

Benefits

• FREE admission to Hersheypark
• Discounts
• Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working
• 401K Contribution
• Paid time off