General Manager Germantown

About the role

An exciting and diverse retail leadership opportunity exists in a dynamic work environment. We offer excellent compensation, opportunities for professional growth, and a robust benefits plan that includes medical, dental, vision, personal time off (PTO), paid holidays, basic life insurance, short/long term disability, pet insurance, generous team member discounts, 403(b)/401(k) plan with match after 1 year, and bonus eligibility. No inventory or overnights.

Responsibilities and Accountabilities

• Develops, coaches and trains all direct reports in the business unit.
• Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
• Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
• Maintains effective email, phone and face to face communication.
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
• Performs all requested bookkeeping, accounting and reporting requirements on a timely basis.
• Understands competition in the trading area and is prepared to react to competitive situations.
• Responsible for all presentation standards and merchandising standards on the sales floor.
• Responsible for maintaining a safe environment for customers & employees.
• Maintains effective email, phone and face to face communication.
• Complies with and enforces company policies, standards and values.
• Participates in special projects, attends meetings.
• Performs all other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Required Qualifications

• Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
• High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Basic math and computer skills (ability to create and manipulate spreadsheets, understand computerized time and attendance, understand POS systems etc.).
• Must have a personal vehicle to use when making cash deposits from the store.
• Must be willing to work flexible days and hours.
• Schedule must be flexible to meet the needs of a seven day per week business.
• Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.

Preferred Qualifications

• Bachelor’s degree in business or related field.
• Previous experience working with the disabled and disadvantaged.
• Fluency in a language other than English.