General Manager/General Sales Manager

Position Summary

The Selling General Manager is responsible for ensuring the flawless execution of the store operations playbook to achieve store goals as outlined, while also attaining personal sales goals. This position controls a significant share of company income and strongly influences market penetration, representation, and customer relations, all while adhering to company policy, processes, and procedures.

Essential Job Functions and Duties

• Oversee all aspects of store operations including consumer sales, commercial sales, and service operations.
• Support overall company initiatives and communicate with messaging consistent with Regional Sales and Service Managers to store staff.
• Report store performance through Key Performance Indicators as outlined in Rhythm.
• Identify market opportunities and leverage corporate support to drive business through local marketing.
• Partner with the HR Department to hire and retain qualified candidates in support of store staffing plans.
• Manage team performance, coach, and mentor the team to drive effectiveness in each position.
• Maintain standards for customer treatment fostering complete satisfaction.
• Support a training culture through participation in company training initiatives and continuous learning.
• Sell all company products and services from all company locations, by all personnel.
• Generate personal leads and sales volume in support of personal gross profit expectations.
• Manage incoming leads as generated by the Business Development Center to ensure show rate and solution rate goals are met.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with Regional Sales Manager to review the GM Scorecard and identify focus areas.
• Manage vehicle inventory in conjunction with the Inventory team.
• Oversee service operations including technician efficiency and overall billable hours.
• Promote NPS results to meet the overall corporate average through Direct Opinions process.
• Engage employees through demonstration of leadership skills supporting core values.
• Adhere to all company policies, procedures, OSHA, and other safety regulations, and state mandated regulations.
• Comply with MobilityWorks' Core Values at all times (LOVE IT).

Position Qualifications and Entrance Requirements

• High school diploma or GED required.
• 2-3 years’ experience in sales management.
• Excellent customer service skills and experience required.
• Solid verbal, written, and interpersonal communication skills required.
• Experience working independently with minimal supervision required.
• Candidates must successfully complete criminal and motor vehicle background checks and pre-employment drug screenings.

Physical Demands/Work Environment

• Must be able to lift up to 50 pounds.
• Frequent lifting and/or carrying of objects weighing up to 50 pounds.
• Must be able to complete automotive shop-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.