General Manager - Fresh Food Kitchen & Retail
JustFoodForDogs · Los Angeles, CA · 1 mo ago
On-siteBusiness DevelopmentFull-time
About the role
JustFoodForDogs, the #1 vet-recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs. All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients. Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com. The company’s offerings include daily meals, shelf-stable products, supplements, and treats.
Key Responsibilities
- Live our Misson: Lead each day with a customer-first mentality, inspiring the team to find creative ways to say “yes” to guests and deliver great service.
- Model the Standard: Maintain a strong floor presence during peak hours to greet guests, ensure speed of service, and immediately handle guest feedback with empathy and professionalism.
- Foster a Positive Attitude: Ensure the team maintains a warm, welcoming, and positive atmosphere that keeps guests returning.
- Model the Standard: Maintain a strong floor presence during peak hours to greet guests, ensure speed of service, and immediately handle guest feedback with empathy and professionalism.
- Team Leadership & Development
- Oversee recruitment, onboarding, and regular talent benchmarking to ensure the store is optimally staffed with highly performing individuals.
- Build a transparent, collaborative, and motivating work environment.
- Address behavioral and performance issues promptly and respectfully through active coaching and corrective action.
- Provide ongoing training, intentional career growth pathing, and constructive feedback to direct reports.
- Address behavioral and performance issues promptly and respectfully through active coaching and corrective action.
- Build a transparent, collaborative, and motivating work environment.
- Oversee recruitment, onboarding, and regular talent benchmarking to ensure the store is optimally staffed with highly performing individuals.
- Operational Standards & Execution
- Maintain Peak Excellence: Oversee daily opening and closing procedures, ensuring strict compliance with brand standards, product quality, inventory control, and standard operating procedures.
- Safety & Compliance: Enforce rigorous food safety, sanitation, and physical security measures, ensuring the kitchen and sales areas pass all audits.
- Financial Stewardship: Manage labor schedules, control food waste, optimize supply ordering, and analyze P&L statements to drive profitability without compromising on quality or service.
- Maintain Peak Excellence: Oversee daily opening and closing procedures, ensuring strict compliance with brand standards, product quality, inventory control, and standard operating procedures.
- Navigate High-Volume Environments: Anticipate bottlenecks during rush periods and make quick, calculated adjustments to staffing positions or workflows.
- Adaptability: Welcome change and adapt smoothly to new corporate initiatives, product rollouts, or unexpected mechanical/facilities challenges; and can independently solve problems.
- Conflict Resolution: Serve as the ultimate problem solver for interpersonal team conflicts or intricate customer complaints, resolving issues with an open mind and structured judgment.
Qualifications & Requirements
- Experience: Minimum of 2–3 years of progressive leadership experience in a high-volume quick-service or fast-casual restaurant environment (as a GM, AGM, or high-level Service Leader).
- ServSafe and Food Manager’s Card Required
- Skills: Excellent verbal and written communication skills; strong emotional intelligence and sense of team dynamics.
- Work Ethic: "Hungry and Humble"—a self-motivated professional who takes immediate initiative, actions feedback, possesses a servant’s heart, and continuously looks for operational improvements.
- Physical Requirements: Ability to stand, squat, and walk for extended periods, work in a fast-paced environment, and lift up to 50 lbs.
- Availability: Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays.