General Manager - Fresh Food Kitchen & Retail

JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, we revolutionized the fresh whole-food movement for dogs with the first open-to-the-public kitchen. All recipes are formulated by veterinarians and made with 100% human-grade ingredients. Our offerings include daily meals, shelf-stable products, supplements, and treats.

About the role

As the General Manager, you will "own your four-wall operation"—championing exceptional guest experiences, driving high operational execution, and cultivating a positive workplace culture. You are a hands-on leader who excels at developing people, problem-solving operational challenges, and achieving success through your team.

Responsibilities

• Guest Service Leadership
  • Lead each day with a customer-first mentality, inspiring the team to find creative ways to say “yes” to guests and deliver great service.
  • Maintain a strong floor presence during peak hours to greet guests, ensure speed of service, and immediately handle guest feedback with empathy and professionalism.
  • Ensure the team maintains a warm, welcoming, and positive atmosphere that keeps guests returning.
• Team Leadership & Development
  • Oversee recruitment, onboarding, and regular talent benchmarking to ensure optimal staffing with high-performing individuals.
  • Build a transparent, collaborative, and motivating work environment; address behavioral and performance issues promptly through active coaching and corrective action.
  • Provide ongoing training, career growth pathing, and constructive feedback to direct reports.
  • Work through front and back-of-house teams to deliver a consistently exceptional guest experience, exceeding sales and profitability goals.
• Operational Standards & Execution
  • Oversee daily opening and closing procedures, ensuring strict compliance with brand standards, product quality, inventory control, and standard operating procedures.
  • Enforce rigorous food safety, sanitation, and physical security measures to pass all audits.
  • Manage labor schedules, control food waste, optimize supply ordering, and analyze P&L statements to drive profitability without compromising quality or service.
• Agile Problem Solving
  • Anticipate bottlenecks during rush periods and make quick, calculated adjustments to staffing or workflows.
  • Adapt smoothly to new corporate initiatives, product rollouts, or unexpected challenges; solve problems independently.
  • Resolve interpersonal team conflicts or intricate customer complaints with an open mind and structured judgment.

Requirements

• Minimum of 2–3 years of progressive leadership experience in a high-volume quick-service or fast-casual restaurant environment (as a GM, AGM, or high-level Service Leader).
• ServSafe and Food Manager’s Card required.
• Excellent verbal and written communication skills; strong emotional intelligence and sense of team dynamics.
• "Hungry and Humble"—a self-motivated professional who takes initiative, actions feedback, and continuously seeks operational improvements.
• Ability to stand, squat, and walk for extended periods, work in a fast-paced environment, and lift up to 50 lbs.
• Flexible schedule, including mornings, evenings, weekends, and holidays.

Company Values

• Live Our Mission – We believe this is more than a job. It’s a cause.
• Be a Team Player – We put company goals and success first.
• Maintain a Positive Attitude – We bring energy, enthusiasm, and drive to everything we do.
• Deliver Results – We play to win.