General Manager - Floater

About the Role

As a General Manager at 24 Hour Fitness in Lynnwood, WA, you are the driving force behind your club, living our mission, vision, and values to drive membership growth, revenue generation, and operational excellence. You'll lead a high-performing team to deliver an exceptional member experience while achieving ambitious sales goals.

Responsibilities

• Develop and implement strategies to drive membership sales, fitness, retail, and other revenue streams, exceeding targets.
• Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
• Provide ongoing support, coaching, and leadership to the team, setting clear objectives, delegating responsibilities, leveraging strengths, and fostering a culture of excellence and accountability.
• Drive strong relationships with members by creating a welcoming, community-focused environment that keeps them engaged, motivated, and committed to achieving their fitness goals.
• Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
• Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
• Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
• Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
• Develop and execute member retention strategies, such as engagement programs, events, and incentives.
• Promote awareness and compliance with company policies, procedures, and standards, as well as relevant industry regulations.

Qualifications

• 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
• 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating a consistent service culture.
• Ability to create an outstanding member and team member experience with a high-performance culture through people development, innovation, and collaboration.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification required within 30 days of hire (company-provided training available).
• Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) required within 90 days of hire (company-provided certification program available) or a degree in Exercise Science, Kinesiology, or related field.

Preferred Qualifications

• Bachelor's degree in Business Administration, Sports Management, Exercise Science, Kinesiology, or a related field.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.

Physical Demands

• Frequent cognitive tasks, including learning, remembering, maintaining focus, and decision-making.
• Prolonged standing, walking, and fine manipulation of electronic devices.
• Regular bending, stooping, climbing, reaching, and lifting up to 25 pounds; occasional lifting up to 50 pounds.
• Exposure to cleaning chemicals, fitness equipment, and loud noise levels.

Travel Requirement

Ability to travel up to 10% of the time for training and meetings.

Benefits

• Paid time off
• Medical, dental, and vision coverage
• 401k with match for qualifying positions
• Free gym membership
• Discounts on products and personal training
• Employee Resource Groups for community engagement
• Company-paid group life and accident insurance

Pay

Salary Range: $72,220.00 - $88,269.00 (Actual offer may vary based on location, experience, and education.)

Schedule

Maintains a consistent schedule of 9:00 AM--7:00 PM or 10:00 AM--8:00 PM, aligned with peak business hours and club needs.